In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table CHAT_SESSION_DIM
Description
This dimension table allows chat session facts to be described based on characteristics of the session, such as where the session originated and how it ended.
Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.
Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| ID | NUMBER(10) | X | X | ||
| ENDED_BY | VARCHAR2(50 CHAR) | X | unknown | ||
| ENDED_REASON | VARCHAR2(50 CHAR) | X | unknown | ||
| LANGUAGE_NAME | VARCHAR2(50 CHAR) | X | unknown | ||
| MEDIA_ORIGIN | VARCHAR2(64 CHAR) | X | unknown | ||
| ASYNC_MODE | NUMBER(10) | X | 0 | ||
| CREATE_AUDIT_KEY | NUMBER(19) | X | X |
ID
The primary key of this table. This ID is referenced from other tables as CHAT_SESSION_DIM_KEY.
ENDED_BY
Based on KVP: csg_SessionEndedBy
The type of participant that initiated termination of the Chat Server session. Possible values are:
- CLIENT
- AGENT
- SUPERVISOR
- BOT
- SYSTEM
For more information about the meaning of the values, see the Integrating with Genesys Historical Reporting page in the eServices Administrator's Guide.
ENDED_REASON
Based on KVP: csg_SessionEndedReason
The reason the Chat Server session was terminated. Possible values are:
- DISCONNECT
- QUIT
- FORCE
- INACTIVE
- DB_ERROR
For more information about the meaning of the values, and the types of participants for which they apply, see the Integrating with Genesys Historical Reporting page in the eServices Administrator's Guide.
LANGUAGE_NAME
Based on KVP: csg_LanguageName
The name of the language used in the chat session, as defined in the Chat Server application.
MEDIA_ORIGIN
Based on KVP: csg_MediaOrigin
Identifies where the chat session originated (web chat, social media channels, SMS, and so on).
ASYNC_MODE
Introduced: Release 8.5.011.14
Based on KVP: csg_ChatAsyncMode
Identifies whether the chat session is regular (0) or asynchronous (1).
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_CHAT_SESSION_DIM | X | Ensures that the combinations of values that are stored in the dimension table are unique. |
Index I_CHAT_SESSION_DIM
| Field | Sort | Comment |
|---|---|---|
| ASYNC_MODE | Ascending | |
| ENDED_BY | Ascending | |
| ENDED_REASON | Ascending | |
| LANGUAGE_NAME | Ascending | |
| MEDIA_ORIGIN | Ascending |
Subject Areas
No subject area information available.