In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table WORKBIN
Description
This table allows facts to be described based on the type and owner of the workbin instance that was associated with a particular mediation segment. (Refer to Workbin Instance in the Genesys Info Mart Deployment Guide for the definition of workbin instance.)
A new row is created the first time that any interaction that is owned by a particular resource is placed into a particular Workbin object that has been defined in the Configuration Layer—in other words, the first time that a particular workbin instance is created.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| WORKBIN_KEY | NUMBER(10) | X | X | ||
| WORKBIN_TYPE | NUMBER(1) | X | |||
| WORKBIN_TYPE_CODE | VARCHAR2(32 CHAR) | X | |||
| WORKBIN_RESOURCE_KEY | NUMBER(10) | X | X | ||
| OWNER_KEY | NUMBER(10) | X | X | ||
| CREATE_AUDIT_KEY | NUMBER(19) | X | X | ||
| UPDATE_AUDIT_KEY | NUMBER(19) | X | X |
WORKBIN_KEY
The primary key of this table and the surrogate key that is used to join this dimension to the MSF table.
WORKBIN_TYPE
The type of workbin. This field is set to one of the following values:
- 1 (Agent)
- 2 (Place)
- 3 (AgentGroup)
- 4 (PlaceGroup)
WORKBIN_TYPE_CODE
The code of the workbin type. This field is set to one of the following values:
- AGENT
- PLACE
- AGENTGROUP
- PLACEGROUP
WORKBIN_RESOURCE_KEY
The surrogate key that is used to reference a workbin record in the RESOURCE_ table, to identify the specific Interaction Workbin of which this workbin is an instance.
OWNER_KEY
The surrogate key that is used to reference one of the following, to identify the owner of the workbin instance:
- If the type of workbin is Agent, an agent record in the RESOURCE_ table
- If the type of workbin is Place, a place record in the PLACE_ view
- If the type of workbin is AgentGroup or PlaceGroup, a group record in the GROUP_ view
CREATE_AUDIT_KEY
The surrogate key used to join to the CTL_AUDIT_LOG dimension. Specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.
UPDATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify recently modified data.
Index List
No indexes are defined.
Subject Areas
- Mediation_Segment — Represents interaction activity from the perspective of contact center ACD queues, virtual queues, interaction queues, and interaction workbins, as well as groups thereof.