8.5.211.05

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
08/02/18	Update			X	X	X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Web has been updated to improve accessibility to the navigation bar menu and sub menus. JAWS 18 screen reader now correctly identifies the navigation bar menu and announces sub menus in a numbered sequence. (WFM-30359)

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The following issues in the WFM Web for Agents interface are updated using Adaptive technology:

• The My Schedule page title now contains the name of the active module.
• The table and cells in the My Schedule view are now labelled.
• JAWS now announces the purpose of the table and highlighted cells in the My Schedule view.

(WFM-30358)

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A new snapshot now opens in WFM Web for Supervisors' Master Schedule > Intra-Day view when the Intra-Day Rebuild dialog and initial snapshot are closed during the rebuild process. This enables WFM to fetch information to update the table in the Intra-Day view. Previously in this scenario, when the initial snapshot was closed during the rebuild process, WFM was unable to fetch information to update the table. (WFM-29925)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.211.05.