8.5.219.71

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
03/24/23	Update			X			X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management Web

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Web now uses the SaveAsynchronously option correctly to control if agent schedules are saved using the asynchronous or non-asynchronous API. Previously, this option did not work if the Java module was opened in the browser when the plug-in was used and schedules were always saved using the asynchronous API. (WFM-36735)

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The activities tree has been improved in the new UI's Forecast > New Scenario wizard. The Create button is now enabled only when all required data is loaded in the activities tree. The tree has also been updated to improve overall performance. Previously, a request to create a scenario could be sent before the data related to the required activities was loaded, and as a result not all activities were added to the created scenario. (WFM-35297)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.219.71.