8.5.220.31

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
10/10/24	Update			X			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management Web

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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The WFM Web client is improved to display the enlarged font correctly in several places. Previously, the text was not fully displayed in the redesigned places. (WFM-37552)

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In WFM Web for Supervisors, in the Calendar view, the existing values in Max. % Agents column no longer disappear from the Time-Off Limits table when only Max. Agents column values are set through the Set Values wizard. (WFM-37541)

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WFM Web has been updated to allow agent to leave a carpool without errors. Previously, an error appeared in the Configuration > Browse Shared Transport view, when attempting to leave a shared transport. (WFM-37505)

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In WFM Web for Supervisors, in the Policies > Marked Times, the confirmation dialog about unsaved changes is displayed when the user modifies the "Special uses" option and then exits the item edit view. (WFM-37499)

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In WFM Web New UI, in the Forecast Scenario Staffing view, the predefined Planned and Unplanned options have been removed from the Select Shrinkage Profiles dialog in the Required Staffing wizard. Similar groups can be created manually as any other schedule state group in Configuration > Schedule State Groups view if required. (WFM-37449)

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The WFM Web New UI Forecast module has been updated to display the correct data in the main grid when the user tries to compare data to previous years. (WFM-37016)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.220.31.