8.5.215.07

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
11/26/19	General			X		X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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After installing the French (France) Language Pack for WFM Web, the label for the New UI button is now translated and correctly displays in French in the UI. (WFM-32740)

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The Performance > Intra-Day view now displays empty cells if WFM returns non-integer values. Previously, if non-integer values were returned for Weighted average of Scheduled Abandoned Interaction Volume (weighted on Forecasted Interaction Volume), Exception errors occurred. (WFM-32691)

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To improve security, the WFM Web Deployment Descriptor file has been updated to ensure the default error page displays with no server-side information. (WFM-32667)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.215.07.