8.5.219.64

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
01/17/23	Update			X			X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Workforce Management Web (WFM Web) now removes Agent Day for the selected Scenario or Master Schedule if the user copies a blank day to a day with some schedule. Previously, the user could only copy a blank day in the Master Schedule. (WFM-36631)

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Text size limit for generated reports is now increased. For generation of huge reports, increase in Tomcat memory size might be required. For more information on Tomcat memory size, see Tomcat JVM settings. (WFM-36531)

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WFM Web no longer displays an internal error when closing a module. Previously, an error appeared when the user closed an additional window with a module in which data is periodically updated. (WFM-36182)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.219.64.