8.5.218.16

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
02/17/21	Update			X			X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Workforce Managment

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List of Release Notes

What's New

This release includes the following new features and enhancements:

• Supervisors can now move schedule states to other days, by using the new Move to date setting and date-selector in the Select states dialog of the Edit Multiple Wizard. This functionality is available in the following Web for Supervisors (Classic) views:
  • Schedule > Scenarios > State Group Totals
  • Master Schedule > State Group Totals
  • Schedule > Scenarios > Intra-Day and > Agent-Extended
  • Master Schedule > Intra-Day and > Agent-Extended

  (WFM-33542)

Resolved Issues

This release contains the following resolved issues:

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When using the Edit Multiple Wizard in Schedules views and modifying the duration of paid schedule states (Exceptions, Time-Off items, Meals, or Breaks), the agent's daily paid hours are now calculated correctly. Previously in this scenario, the agent's paid hours were incorrectly modified by the same number of minutes as the change being made. (WFM-33556)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.16.

Supported Languages

See Release 8.5.x Translation Support.