9.0.011.26

Genesys Cloud API Driver for Facebook Release Notes

9.x

Genesys Cloud API Driver for Facebook is part of 9.x starting in 9.0.001.02.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
10/13/20	Hot Fix			X		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Social Engagement

Genesys Products

• List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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The processing speed of the inbound Facebook private messages is improved. The driver achieves this improvement by detecting the private messages and placing them in a high-priority queue. As a result, the Facebook interactions are delivered without any delays even in a high-load environment. (SMD-6644)

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Upgrade Notes

If you are upgrading Cloud API Driver for Facebook to 9.0.011.26, you must upgrade Cloud API Driver for Twitter to 9.0.011.26.