9.0.011.31

Genesys Cloud API Driver for Facebook Release Notes

9.x

Genesys Cloud API Driver for Facebook is part of 9.x starting in 9.0.001.02.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
01/22/21	Hot Fix			X			X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Social Engagement

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• The driver now parses and saves timestamps such as when a post is created in Facebook and the interaction is received in Genesys Hub. The following key-value pairs have been added to Facebook interaction attributes to support this feature:
  • _facebookReceivedAt – The date and time (timestamp) when an interaction is fetched in Genesys Hub
  • _facebookHubId – An internal ID for each inbound message in Genesys Hub

  (SMD-6736)

Resolved Issues

This release contains the following resolved issues:

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The issue in fetching batch items in Facebook interactions with attachments is fixed. (SMD-6742, SMD-6749)

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The driver now properly downloads inbound attachments when using HTTP proxy. (SMD-6737, SMD-6743)

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The issue that prevented the driver from functioning properly when DMS switched between primary and backup modes in High Availability implementation is fixed. (SMD-6741)

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Upgrade Notes

If you are upgrading Cloud API Driver for Facebook to 9.0.011.31, you must also upgrade Cloud API Driver for Twitter to 9.0.011.31 and Social Media Plugin for Workspace Desktop Edition to 9.0.011.60.