Active Recording Privileges
The following table lists the voice privileges in the Interaction Workspace Active Recording Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).
|
Role privilege |
Description |
|---|---|
| Active Recording - Can Use | The agent is permitted to use the Active Recording functionality. This privilege is required to control and monitor call recording in MSML mode |
| Active Recording - Can Monitor Voice Recording | The agent is permitted to see the voice recording state indicator change dynamically. |
This page was last edited on May 28, 2013, at 16:03.
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