KPI Options

KPI

kpi.displayed-kpis

• Default Value: ""
• Valid Values: A comma-separated list of KPI names.
• Changes take effect: When the application is started or restarted.
• Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs.

kpi.refresh-time

• Default Value: 10
• Valid Values: An integer value greater than 0.
• Changes take effect: When the application is started or restarted.
• Description: Defines the frequency of notification (in seconds) for KPIs.

kpi.show-agent-groups

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the application is started or restarted.
• Description: Specify if agent group KPI information is displayed to the agent for all groups to which the agent is a member.