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- Documentation:GWE:IWSPluginHelp:ListofURLs:8.5Draft
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- Documentation:GWE:Deployment:GeneralCassandra:8.5Draft
- Documentation:GWE:Deployment:InstallingGWEServers:8.5Draft
- Documentation:GWE:Deployment:InstallthePlug-inforGAX:8.5.1Draft
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- Documentation:GWE:Deployment:cometdOptions:8.5.1Draft
- Documentation:GWE:Deployment:elasticsearch:8.5.1Draft
- Documentation:GWE:Deployment:elasticsearch:8.5.2Draft
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- Documentation:GWE:Deployment:installgdps:8.5.2Draft
- Documentation:GWE:Deployment:installrptsrvr:8.5.1Draft
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- Documentation:GWE:Deployment:kibanaOptions:8.5.2Draft
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- Documentation:GIM:Dep:GIMDBTuning:DRAFT
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- Documentation:GIM:Dep:GIMStartStop:DRAFT
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- Documentation:GIM:Library:Z InitialConversion:8.5DRAFT
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- Documentation:GIM:Ops:ICONData:DRAFT
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- Documentation:GPM:help:AgtVarReport:9.0.0
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- Documentation:GPM:help:Analysis:draft
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- Documentation:GPM:help:Datasets:draft
- Documentation:GPM:help:Datasets:storage
- Documentation:GPM:help:DatasetsPage:draft
- Documentation:GPM:help:DatasetsPage:storage
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- Documentation:GPM:help:Models:draft
- Documentation:GPM:help:Models:storage
- Documentation:GPM:help:Predictors:9.0.0
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- Documentation:GPM:help:Predictors:storage
- Documentation:GPM:help:cfgAgents:9.0.0
- Documentation:GPM:help:cfgAgents:draft
- Documentation:GPM:help:cfgAgents:storage
- Documentation:GPM:help:cfgCustomers:9.0.0
- Documentation:GPM:help:cfgCustomers:draft
- Documentation:GPM:help:cfgCustomers:storage
- Documentation:GPM:oneguide:cfgAsc:draft
- Documentation:GPM:oneguide:dataReqs:draft
- Documentation:GPM:oneguide:dataReqs:storage
- Documentation:GWE:API:ChatWidgetAPI:8.1.2
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- Documentation:GWE:API:ChatWidgetAPI:8.5.1Draft
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- Documentation:GWE:API:CustomizationExamples:Draft
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- Documentation:PMA:CCAWAUser:AddingExceptions:8.5.2
- Documentation:PMA:CCAWAUser:AddingExceptions:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:AddingExceptions:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:AddingExceptions:Current
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- Documentation:PMA:CCAWAUser:AddingorUpdatingThresholds:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:AddingorUpdatingThresholds:8.5.2
- Documentation:PMA:CCAWAUser:AddingorUpdatingThresholds:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:AddingorUpdatingThresholds:9.0.0DRAFT
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- Documentation:PMA:CCAWAUser:AgentGroupConfiguration:8.5.2
- Documentation:PMA:CCAWAUser:AgentGroupConfiguration:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:AgentGroupConfiguration:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:AgentGroupConfiguration:Current
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- Documentation:PMA:CCAWAUser:AgentGroupRemoval:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:AgentGroupRemoval:8.5.2
- Documentation:PMA:CCAWAUser:AgentGroupRemoval:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:AgentGroupRemoval:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:AgentGroupRemoval:Current
- Documentation:PMA:CCAWAUser:AlertCauses:8.5.1
- Documentation:PMA:CCAWAUser:AlertCauses:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:AlertCauses:8.5.2
- Documentation:PMA:CCAWAUser:AlertCauses:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:ApplicationConfiguration:8.5.1
- Documentation:PMA:CCAWAUser:ApplicationConfiguration:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:ApplicationConfiguration:8.5.2
- Documentation:PMA:CCAWAUser:ApplicationConfiguration:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:ApplicationConfiguration:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:ApplicationConfiguration:Current
- Documentation:PMA:CCAWAUser:ApplicationRemoval:8.5.1
- Documentation:PMA:CCAWAUser:ApplicationRemoval:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:ApplicationRemoval:8.5.2
- Documentation:PMA:CCAWAUser:ApplicationRemoval:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:ApplicationRemoval:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:ApplicationRemoval:Current
- Documentation:PMA:CCAWAUser:BaseObjectConfiguration:8.5.1
- Documentation:PMA:CCAWAUser:BaseObjectConfiguration:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:BaseObjectConfiguration:8.5.2
- Documentation:PMA:CCAWAUser:BaseObjectConfiguration:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:ConfiguringContactCenters:8.5.1
- Documentation:PMA:CCAWAUser:ConfiguringContactCenters:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:ConfiguringContactCenters:8.5.2
- Documentation:PMA:CCAWAUser:ConfiguringContactCenters:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:ConfiguringContactCenters:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:ConfiguringContactCenters:Current
- Documentation:PMA:CCAWAUser:ContactGroupConfiguration:8.5.1
- Documentation:PMA:CCAWAUser:ContactGroupConfiguration:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:ContactGroupConfiguration:8.5.2
- Documentation:PMA:CCAWAUser:ContactGroupConfiguration:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:ContactGroupConfiguration:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:ContactGroupConfiguration:Current
- Documentation:PMA:CCAWAUser:ContactGroupRemoval:8.5.1
- Documentation:PMA:CCAWAUser:ContactGroupRemoval:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:ContactGroupRemoval:8.5.2
- Documentation:PMA:CCAWAUser:ContactGroupRemoval:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:ContactGroupRemoval:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:ContactGroupRemoval:Current
- Documentation:PMA:CCAWAUser:GenesysAdvisorsBrowser:8.5.1
- Documentation:PMA:CCAWAUser:GenesysAdvisorsBrowser:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:KeyActions:8.5.1
- Documentation:PMA:CCAWAUser:KeyActions:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:KeyActions:8.5.2
- Documentation:PMA:CCAWAUser:KeyActions:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:ManualAlerts:8.5.1
- Documentation:PMA:CCAWAUser:ManualAlerts:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:ManualAlerts:8.5.2
- Documentation:PMA:CCAWAUser:ManualAlerts:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:ManualAlerts:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:ManualAlerts:Current
- Documentation:PMA:CCAWAUser:MetricGroups:8.5.0
- Documentation:PMA:CCAWAUser:MetricGroups:8.5.1
- Documentation:PMA:CCAWAUser:MetricGroups:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:MetricGroups:8.5.2
- Documentation:PMA:CCAWAUser:MetricGroups:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:MetricGroups:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:MetricGroups:Current
- Documentation:PMA:CCAWAUser:NotificationLists:8.5.1
- Documentation:PMA:CCAWAUser:NotificationLists:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:NotificationLists:8.5.2
- Documentation:PMA:CCAWAUser:NotificationLists:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:NotificationLists:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:NotificationLists:Current
- Documentation:PMA:CCAWAUser:RMCUserConfig:8.5.1
- Documentation:PMA:CCAWAUser:RMCUserConfig:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:RMCUserConfig:8.5.2
- Documentation:PMA:CCAWAUser:RMCUserConfig:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:RMCUserConfig:9.0.0DRAFT
- Documentation:PMA:CCAWAUser:RMCUserConfig:Current
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- Documentation:PMA:CCAWAUser:RptMetrics:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:RptMetrics:8.5.2
- Documentation:PMA:CCAWAUser:RptMetrics:8.5.2DRAFT
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- Documentation:PMA:CCAWAUser:SwitchesandPeripherals:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:SwitchesandPeripherals:8.5.2
- Documentation:PMA:CCAWAUser:SwitchesandPeripherals:8.5.2DRAFT
- Documentation:PMA:CCAWAUser:SwitchesandPeripherals:9.0.0DRAFT
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- Documentation:PMA:CCAWAUser:WAExampleIndependent:8.5.1
- Documentation:PMA:CCAWAUser:WAExampleIndependent:8.5.1DRAFT
- Documentation:PMA:CCAWAUser:WAExampleIndependent:8.5.2
- Documentation:PMA:CCAWAUser:WAExampleIndependent:8.5.2DRAFT
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- Documentation:PMA:FAUser:AccessingAdvisorsModules:8.5.1
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Genesys Web Engagement documentation structure
Note: The highlighted pages below still need input from development.
Contents
Deployment Guide
- DONE — Genesys Web Engagement Deployment Guide (Julie) — This is the main landing page for the Deployment Guide. It will have links to the major topics in the guide. See the Co-browse Deployment Guide page for an example: http://docs.genesys.com/Documentation/GCB/latest/Deployment/Welcome
- DONE — What is Genesys Web Engagement? (Andrey, Sergey, Oleg) — This is the Product Overview page, but with a more useful title. It will also include some of the information Chad asked for, including a product roadmap and best practices.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/ProductOverview
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Deployment/ProductOverview and http://docs.genesys.com/Documentation/GWE/latest/Deployment/SecurityandMulti—Tenancy
- Roadmap — This will include a product roadmap for future releases.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/Roadmap
- 8.1.1 — No equivalent
- Planning Your Deployment(Andrey, Sergey, Oleg) — Blueprints for a "small", "medium", "large" etc. deployment architecture. See Jira https://jira.genesys.com/browse/WM—4246 I'll need help from Chad and development to figure out what the blueprints should be.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/DeploymentPlanning
- 8.1.1 — No equivalent in 8.1.1
- Deployment Scenarios(Andrey, Sergey, Oleg) — Details about deployment and architecture (including diagrams and event workflows) for "Standalone" and "Clustering" deployments.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/DeploymentScenarios
- 8.1.1 — No equivalent in 8.1.1
- DONE — Prerequisites (Ivan, Oleksiy) — Hardware requirements (can be a link to the system—level Sizing Guide), OS requirements and browser support (can be a link to the system—level SOE guide), Java requirements, list of Genesys components.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/Prerequisites
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Deployment/RelatedComponents
- Information can be found here: https://intranet.genesys.com/display/GPE/GPE+812+related+components.+Compliant+versions
- Hardware Sizing — In progress by Lorraine. This page will provide details about the algorithms used in the sizing calculator spreadsheet. The page will also link to the spreadsheet, which we'll store in our Tech Pubs Alfresco repository.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/HardwareSizing
- 8.1.1 — No equivalent
- DONE — Installing the Genesys Web Engagement Servers (Ivan, Oleksiy) — All the procedures to do the basic installation and configuration of the Frontend and Backend servers for a "Standalone" deployment.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/InstallingGWEServers
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Deployment/PrepareforConfigurationServer, http://docs.genesys.com/Documentation/GWE/latest/Deployment/ConfiguretheBackendServer, http://docs.genesys.com/Documentation/GWE/latest/Deployment/ConfiguretheFrontendServer, http://docs.genesys.com/Documentation/GWE/latest/Deployment/InstallonWindows, http://docs.genesys.com/Documentation/GWE/latest/Deployment/InstallonLinux
- DONE — Settings for Genesys Components (Ivan, Oleksiy) renamed Configuring Genesys Rules System — Procedures for Tuning Interaction Server, Tuning Orchestration, Tuning Chat Server, Tuning IWS, Tuning IWS Agents, Configuring Genesys Rules Development Tool, Configuring Genesys Rules Authoring Tool. Most of this information is covered in other places, so this page now features only the procedures to configure GRDT and GRAT.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/ComponentsSettings
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Deployment/ConfigureGRAT, http://docs.genesys.com/Documentation/GWE/latest/Deployment/ConfigureGRDT, http://docs.genesys.com/Documentation/GWE/latest/Deployment/ConfigureRolesforGRAT
- DONE — Generic Cassandra Settings (Sergey) — Generic Cassandra settings that have to be applied to Standalone and Clustering servers.
- DONE — Automatic Provisioning (Oleg) — We currently have some documentation for this, but Oleg also proposed the following sub-topics: Media Type object, Default Agent groups, Default Categories, Correcting of Chat Server, Correcting Backend Server Genesys Application, Default Script objects, Correcting Stat Server application.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/AutomaticProvisioning
- [Oleg] Reworked chapter is located here: https://intranet.genesys.com/display/GPE/Automatic+Provisioning
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Deployment/Provisioning
- DONE — Installing the Plug-in for Interaction Workspace (Ivan, Oleksiy) — Procedures to install the plug-in. Note: Interaction Workspace has been rename to Workspace Desktop Edition, so I'll be updating the references in the docs.
- DONE — Installing the Plug-in for Genesys Administrator Extension (Ivan, Oleksiy) — Procedures to install the plug-in.
- DONE — Installing the Genesys Web Engagement Cluster (Oleg, Sergey,Ivan) — Procedures to deploy an application into production. This page now includes procedures to configure Cassandra for the cluster and Rules Deployment for the Cluster.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/InstallCluster
- [Oleg] This chapter describes process well. Review from other participants is needed
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Deployment/DeploytoProductionEnvironment
- DONE — Load Balancing — Details about load balancing and sample configurations for Apache and Nginx (Oleg, Sergey, Ivan). Note: We will be adding the information for Nginx post release.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/LoadBalancing
- [Oleg] Apache configuration is described well. Ivan, we need to describe NGINX configuration as well. Do you have it?
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Deployment/ImplementLoadBalancing
- DONE — Features (Oleg, Sergey, Ivan) — Procedures to enable Web Engagement features: Pacing Algorithm, Authentication, SSL, Chat Channel, UTF-8
- [Oleg] In progress. Should be available by 11 June
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/Features
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Deployment/ConfigurePacingAlgorithm, http://docs.genesys.com/Documentation/GWE/latest/Deployment/InstallthePlug-inforIW#Configure_Authentication_.28optional.29, http://docs.genesys.com/Documentation/GWE/latest/Deployment/LoadingCertificateforSSL, http://docs.genesys.com/Documentation/GWE/latest/Deployment/ConfigureaChatChannel, http://docs.genesys.com/Documentation/GWE/latest/Deployment/ConfigureUTF8
- Pacing Algorithm information is here: https://intranet.genesys.com/display/GPE/Configure+Pacing+algorithm
- Authentication is missing
- SSL information is here: https://intranet.genesys.com/pages/viewpage.action?pageId=17171144
- Chat Channel information is here: https://intranet.genesys.com/display/GPE/Configure+Chat+channel
- Voice Channel information is here: https://intranet.genesys.com/display/GPE/Configuring+Voice+channel
- UTF-8 information is here: https://intranet.genesys.com/display/GPE/Configure+UTF-8+connection+to+Config+Server
- DONE — Configuration Options — Summary page that will list and link to every configuration option for Web Engagement.
- [Oleg] List of Configuration options should be revised. Should be available by 13 June
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/ConfigurationOptions
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Deployment/OptionsList
- DONE — Backend Server log Section (Oleg, Sergey, Anton)
- DONE — Backend Server security Section
- DONE — Backend Server service:wes Section
- DONE — Backend Server service:wmdb Section
- DONE — Backend Server service:wmsg Section
- DONE — Backend Server settings Section
- DONE — Backend Server service:pacing Section
- DONE — Frontend Server log Section
- DONE — Frontend Server settings Section
- DONE — Frontend Server service:cep Section
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Deployment/Frontendservicecep
- 8.1.1 No equivalent in 8.1.1
Developer's Guide
- DONE — Genesys Web Engagement Developer's Guide (Andrey) — This is the main landing page for the Developer's Guide. It will have links to the major topics in the guide. See the Co-browse Deployment Guide page for an example: http://docs.genesys.com/Documentation/GCB/latest/Deployment/Welcome
- DONE — Identifying Visitors (Sergey, Andrey) — This page will include information about Visit Lifecycle and Types of Visitors (with links to the Visitor Identification API).
- DONE — Developing an Application (Sergey, Oleg, Anton)
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Developer/ApplicationDevelopment
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Developer/ApplicationDevelopment
- DONE — Creating an Application(Sergey, Oleg, Anton)
- DONE — Customizing an Application(Sergey, Oleg, Anton)
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Developer/CustomizeanApplication
- 8.1.1 — No equivalent in 8.1.1
- DONE — Customizing the Monitoring Script (Denis, Roman)
- DONE — Creating Business Information (Sergey, Denis) — This will link back to or transclude content from the Quick Start Guide.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Developer/CreateBusinessInformation
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Developer/CreateBusinessInformation, http://docs.genesys.com/Documentation/GWE/latest/Developer/Models, http://docs.genesys.com/Documentation/GWE/latest/Developer/SimpleEngagement, http://docs.genesys.com/Documentation/GWE/latest/Developer/AdvancedEngagement
- Information is available here: https://intranet.genesys.com/display/GPE/DSL and https://intranet.genesys.com/display/GPE/InTools+-+GPE+DSL+Editor+-+User+Docs - Tool for DSL editing
- DONE — Publishing the CEP Rules Template (Sergey, Ivan) — This will link back to or transclude content from the Quick Start Guide.
- DONE — Customizing the Engagement Strategy (Oleg) — This will link back to or transclude content from the Quick Start Guide.
- DONE — Customizing the Chat Routing Strategy (Oleg) — This will link back to or transclude content from the Quick Start Guide
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Developer/CustomizeChatRouting
- 8.1.1 — No equivalent in 8.1.1
- DONE — Customizing the Browser Tier Widgets (Denis, Roman)
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Developer/CustomizetheBrowserTierWidgets
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Developer/CustomizetheBrowserTierWidgets, http://docs.genesys.com/Documentation/GWE/latest/Developer/AddLocalizationFiles, http://docs.genesys.com/Documentation/GWE/latest/Developer/CustomizeInvites
- Note: Split this section into three. Information can be found here:
- Invitation widget customization - https://intranet.genesys.com/display/GPE/Invitation+Customization
- Chat Widget customization - https://intranet.genesys.com/display/GPE/Public+Chat+Widget+JS+API#PublicChatWidgetJSAPI-CustomizingUI
- Callback Widget customization - https://intranet.genesys.com/display/GPE/Callback+widget
- DONE — Building and Deploying an Application (Sergey, Anton)
- DONE — Starting the Web Engagement Servers (Anton)
- DONE — Creating a Rules Package (Sergey)
- Testing with the GWM Proxy (Sergey, Anton, Ivan) — Information about testing with the Simple GWM Proxy and the Advanced GWM Proxy.
- DONE — Samples (Oleg, Ivan) — This will include information about the Genesys Application Sample and the Playground Application Sample, with a link to the Quick Start Guide information.
- DONE — Get Information About Your Application (Sergey, Oleg)
API Reference
The basic structure of the API Reference looks good. I didn't list all the pages here, just the higher level main API pages.
- DONE — Genesys Web Engagement API Reference — This is the main landing page for the API Reference. It will have links to the major topics in the guide. See the Co-browse Deployment Guide page for an example: http://docs.genesys.com/Documentation/GCB/latest/Deployment/Welcome
- DONE — Monitoring Agent API (Denis, Roman)
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/API/MonitoringJavaScript
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/API/MonitoringJavaScript
- Information is here: https://intranet.genesys.com/display/GPE/GWM+JS+API and https://intranet.genesys.com/display/GPE/InTools+-+GPE+DSL+Editor+-+User+Docs - Tool for monitoring
- DONE — Visitor Identification API (Sergey) — New topic
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/API/VisitorIDAPI
- 8.1.1 — No equivalent in 8.1.1
- Information is here: https://intranet.genesys.com/display/GPE/Visitor+Identification+API
- DONE — Business Events API (Sergey, Denis) — Renamed from "Monitoring DSL"
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/API/MonitoringDSL
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/API/MonitoringDSL
- Information is available here: https://intranet.genesys.com/display/GPE/DSL and https://intranet.genesys.com/display/GPE/InTools+-+GPE+DSL+Editor+-+User+Docs - Tool for DSL editing
- DONE — Notification Service API (Denis, Roman, Oleg) — New topic
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/API/NotificationJavaScript
- 8.1.1 — No equivalent in 8.1.1
- Information is available here: https://intranet.genesys.com/display/GPE/GPE+Notification+service_NEW
- DONE — Engagement API (Sergey, Oleg) — New topic
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/API/EngagementAPI
- 8.1.1 — No equivalent in 8.1.1
- [Oleg]: https://intranet.genesys.com/display/GPE/Engagement+API
- Chat Widget API (Denis, Roman) — New topic
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/API/ChatWidgetAPI
- 8.1.1 — No equivalent in 8.1.1
- DONE — History REST API (Sergey)
- DONE — Pacing API (Anton, Oleg) — New topic
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/API/PacingAPI
- 8.1.1 — No equivalent in 8.1.1
- [Oleg]: https://intranet.genesys.com/display/GPE/Pacing+API
User's Guide
This a proposed new guide for 8.1.2. Its purpose is to provide one location where users can go to find information about tasks they might do on a frequent basis. If this same information is needed to complete procedures in the Deployment or Developer guides, it will be either linked to or transcluded on the appropriate page.
- DONE — Genesys Web Engagement User's Guide — This is the main landing page for the User's Guide. It will have links to the major topics in the guide. See the Co-browse Deployment Guide page for an example: http://docs.genesys.com/Documentation/GCB/latest/Deployment/Welcome
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/User/Welcome
- 8.1.1 — No equivalent in 8.1.1
- DONE—Managing CEP Rules Template — How to import, customize, and publish CEP Rules Templates.
- DONE—Managing Rules (Sergey) — How to create a rules package and rules, and how to publish the package.
- Managing Routing Strategies (Oleg) — Overview of routing strategies and how to customize them.
- DONE — Managing Categories (Sergey, Roman) — Overview of default templates and how to customize, along with details about creating categories and tags.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/User/Category
- 8.1.1 — http://docs.genesys.com/Documentation/GWE/latest/Developer/SimpleEngagement, http://docs.genesys.com/Documentation/GWE/latest/Developer/CreateCategories, http://docs.genesys.com/Documentation/GWE/latest/Developer/PublishtheCEPRulesTemplate, http://docs.genesys.com/Documentation/GWE/latest/Developer/UsingthePlug-inforGAX#Categories
- Information is available here: https://intranet.genesys.com/display/GPE/GPE+GAX+Plugin+-+User+Docs#GPEGAXPlugin-UserDocs-Categories and https://intranet.genesys.com/display/GPE/InTools+-+GPE+DSL+Editor+-+User+Docs - Tool for Event Monitoring
- DONE — Managing Business Events (Denis, Sergey) — Overview of default templates and details about customizing the DSL files.
- DONE — Using InTools — Overview and instructions about how to use InTools.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/User/InTools
- 8.1.1 — No 8.1.1 equivalent
- Information is available here: https://intranet.genesys.com/display/GPE/InTools+-+GPE+DSL+Editor+-+User+Docs
- Reporting (Oleg) — Chad has a great vision for this section and will be working directly with Juan.
Quick Start Guide
This guide will give users step-by-step instructions to get Genesys Web Engagement up and running quickly using the Playground application. I don't have a full structure for this guide yet - I'll know more once I see the Playground application and find out what it takes to get the application working.
- Genesys Web Engagement Quick Start Guide (Ivan, Oleg) — This is the main landing page for the Quick Start Guide. It will have links to the major topics in the guide. See the Co-browse Deployment Guide page for an example: http://docs.genesys.com/Documentation/GCB/latest/Deployment/Welcome
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Quick/Welcome
- 8.1.1 — No equivalent in 8.1.1
- Information is here: https://intranet.genesys.com/pages/viewpage.action?pageId=16417896
Troubleshooting Guide
I don't have a structure for this guide yet as I'll need input from the team to determine what information belongs here.
- DONE — Genesys Web Engagement Troubleshooting Guide (Ivan, Oleg, Sergey, Denis) — This is the main landing page for the Troubleshooting Guide. It will have links to the major topics in the guide. See the Co-browse Deployment Guide page for an example: http://docs.genesys.com/Documentation/GCB/latest/Deployment/Welcome
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Troubleshooting/Welcome
- 8.1.1 — No equivalent in 8.1.1
- DONE — InTools — This page provides troubleshooting information for InTools.
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/Troubleshooting/Welcome
- 8.1.1 — No equivalent in 8.1.1
- Information is here: https://intranet.genesys.com/display/GPE/Troubleshooting
Interaction Workspace Plug-in Help (Sergey)
The current structure of this guide is based on the information on the Using the Plug-in for IW page (http://docs.genesys.com/Documentation/GWE/latest/Developer/UsingthePlug-inforIW), but I think there will be more pages/information added once I start working on the book.
- Genesys Web Engagement Plug-in for Interaction Workspace Help — This is the main landing page for the plug-in help. It will have links to the major topics in the guide. See the Co-browse Deployment Guide page for an example: http://docs.genesys.com/Documentation/GCB/latest/Deployment/Welcome
- 8.1.2 — http://docs.genesys.com/Documentation/GWE/8.1.2Draft/IWSPluginHelp/Welcome
- 8.1.1 — No equivalent in 8.1.1
- Viewing Interaction Case Data
- Viewing Contact Interaction History
- Viewing Web Activity
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