Adjust Volumes Dialog Box

Use the Adjust Volume dialog box to adjust the volume, the average handling time (AHT), or both for a selected Scenario Volumes view.

 
1. Click Adjust on the Forecast Volumes scenario toolbar, to display the Adjust Volumes dialog box.
2. Click the Target down arrow and select one of the following:
   • Interaction Volume
   • AHT (average handling time)
   • Interaction Volume and AHT
3. Decide how (and by how much) to adjust values in the Forecast Volumes grid:
   • Select the Adjust By (%) radio button and enter into the field a number to be the percentage by which to adjust existing values that fall within the date range that is specified by Start Time and End Time below.
     Valid values range from -99% to 999%.
     OR
   • Select the Set Total radio button and enter into the field a number to be the total by which to adjust existing values that fall within the date range that is specified by Start Time and End Time below.
4. Specify the date range to adjust values in the Forecast Volumes grid:
   1. In the Start Time field, enter or select a start date and timestep.
      Range: any date equal to or later than the date in the upper right of the Forecast Volumes grid; 00-23 hours; 00, 15, 30, or 45 minutes.
   2. In the field End Time, enter or select an end date and timestep.
      Range: any date later than the Start Time date; 00-23 hours; 00, 15, 30, or 45 minutes.
5. Click OK.
   WFM adjusts the forecast and the view reappears, showing your results.