This page was last edited on September 3, 2015, at 14:52.
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Use the Options window to customize a Forecast Graphs view whose Show Statistics drop-down list is set to AHT (average handling time):
Show Special Events—When selected, graphs display a marker that represents the start of each event’s impact.
Show Weighted AHT—When selected, graphs use weighted AHT data rather than a simple average of AHT data.
Show Historical Data—When selected, graphs display historical data. Check boxes appear for the following:
You can independently show or hide the display of multiple prior years' data. Each year's data appears in a different color.
The Legend identifies what each color represents.