Installing The Deployment Package

Some releases of Workspace include Workspace language packs (localized User Interface and Help). These procedures include information about how to install language packs either as part of the Workspace deployment or after you have deployed Workspace.
Genesys recommends that you always install the release of Workspace for which the language pack was developed rather than installing a language pack on a previously deployed release of Workspace. For example, you should not install an 8.5.1 language pack on top of an 8.5.0 release of Workspace; doing so might result in some UI text being displayed in English or some UI elements being incorrectly labelled.
If you are not deploying from the Workspace International CD/DVD, you must manually add Language Packs to your deployment package.

Procedure: Installing Interaction Workspace Deployment Package on the Windows operating system

Purpose: To install the deployment files for Interaction Workspace on the Windows web server.

Note: After running one of the Windows installers, inspect the directory tree of your system to make sure that the files have been installed in the location that you intended.

Prerequisites

Have Administrative rights to the web server
Framework .NET 2.0 installed

Start

On your desktop, open the Interaction Workspace CD/DVD or the Interaction Workspace IP and double-click the Setup.exe file.
You might be asked to reboot your system to delete or rename certain system files before the Installation Wizard runs.

Note: You might have to reboot more than once. If you do not want to reboot, or if the warning message that requests a reboot is still displayed after you reboot, do the following to force the installation: In Registry Editor, rename the PendingFileRenameOperations in the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager to Start IP After setup is complete, you can rename the registry item back to the original value.

Welcome

On the Welcome panel, do one of the following:

Click Next to begin the installation procedure.
Click Cancel to exit the Genesys Installation Wizard.
Click About to open the Interaction Workspace ReadMe file in your default browser.

If you clicked Next, the Select Options panel is displayed.

On the Select Options panel, do one of the following:

Choose Prepare a ClickOnce package, and click Next.
Click Back to return to the Welcome panel.
Click Cancel to exit the Genesys Installation Wizard.

For more information about installation options, see Table - Interaction Workspace Install Mode Deployment Packages).
If you clicked Next, the Choose Destination Location panel is displayed (see Figure - Choose Destination Location panel of the Genesys Installation Wizard).

(Optional) If you are installing from the International DVD, the Language Pack Selection panel is displayed.

Language Pack Selection panel of the Genesys Installation Wizard

Select Select Language Pack to display the list of available language packs.

Adding and Removing languages by using the Language Pack Selection panel of the Genesys Installation Wizard

To select a language for installation, select it in the left hand box then click Add. The language is moved to the right hand box. To de-select a language for installation, select it and click Remove. The language is moved back to the left hand box and will not be installed. After you have added to the right hand box the languages that you want to install, do one of the following:

Click Next to continue the installation procedure.
Click Back to return to the Select Options panel.
Click Cancel to exit the Genesys Installation Wizard.

On the Choose Destination Location panel, specify the location on your web server in which Interaction Workspace is to be installed by doing one of the following:

Type a location in the Destination Folder text box.
Click Default to reset the location to the default location.
Click Browse to navigate to a destination folder.

Choose Destination Location panel of the Genesys Installation Wizard

With the destination folder specified, do one of the following:

Click Next.
Click Back to return to the Select Options panel.
Click Cancel to exit the Genesys Installation Wizard.

If you clicked Next, the Ready to Install panel is displayed.

On the Ready to Install panel, do one of the following:

Click Install to install Interaction Workspace on your web server.
Click Back to return to the Choose Destination Location panel.
Click Cancel to exit the Genesys Installation Wizard.

If you clicked Next, Interaction Workspace is installed in the location that you specified. When installation is complete, the Installation Complete panel is displayed.
Figure 13 - Contents of the Interaction Workspace install disc or image copied onto the web-server host shows the files that are installed by the Prepare a ClickOnce package option (for more information about installation options, see Table - Interaction Workspace Install Mode Deployment Packages).

The InteractionWorkspace folder contains the Interaction Workspace application files.
The InteractionWorkspaceDeploymentManager folder contains the application files required for deployment, including the Deployment Manager application: InteractionWorkspaceDesktop.exe. This folder contains the following subfolder:
WebPublication"Contains the publish.htm and setup.exe (the bootstrap for client-side prerequisites). For more information, see Procedure: Deploying the Interaction Workspace downloadable package (ClickOnce) on your web server.

Contents of the Interaction Workspace install disc or image copied onto the web-server host

Click Finish to exit the Genesys Installation Wizard.

End Next Steps

Installing The Deployment Package

Contents

Procedure: Installing Interaction Workspace Deployment Package on the Windows operating system

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