DoNotDisturbOff

This operation is part of the Supervisor Agent State Control API section of the Web Services API.

Overview

With this request, the supervisor can turn off the Do Not Disturb status for the agent.

Request URL	/api/v2/users/{userId}/channels/{channelId}
HTTP method	POST
Required features	api-supervisor-agent-control

Valid values for channelId are chat, email, and other defined media types. Do Not Disturb is not applicable for the voice channel.

Parameters

Parameter	Value
operationName	DoNotDisturbOff

Sample

Request

POST api/v2/users/2d96456349284f45b6bc58790ccbd729/channels/email
{
  "operationName": "DoNotDisturbOff"
}

HTTP response

{
  "statusCode": "0",
}

Notification

The agent whose state has been updated receives notification:

{
  "channel": "/v2/me/channels",
  "data": {
    "channels": [
      {
        "channel": "email",
        "dndState": "Off",
        "userState": {
          "displayName": "Ready",
          "id": "9430250E-0A1B-421F-B372-F29E69366DEV",
          "state": "Ready"
        }
      }
    ],
    "messageType": "ChannelStateChangeMessageV2"
  }
}