Complete
This operation is part of the Open Media API section of the Web Services API.
Overview
Marks an OpenMedia interaction as complete. If the queueName parameter is specified, then the OpenMedia interaction is placed in the specified queue.
Request URL | /api/v2/me/openmedia/{mediaType}/{id} |
---|---|
HTTP Method | POST |
Required Features | api-multimedia |
Parameters
Parameter | Value |
---|---|
operationName | Complete |
queueName | The name of the queue where Web Services should place this OpenMedia interaction. (optional) |
saveLAR | Possible values are true or false. If true, information about the agent performing the operation is set in the Contact Profile so that it can be used for last agent routing. (optional) |
Sample
Request
POST api/v2/me/openmedia/promotion/03W07R2K4VAYT010
{
"operationName": "Complete"
}
OR
POST api/v2/me/openmedia/promotion/03W07R2K4VAYT010
{
"operationName": "Complete",
"queueName": "PostProcessingQueue"
}
Response
{
"statusCode": 0,
"referenceId" 8
}
Notification
{
"openmedia": {
"userData": {
"RTargetTypeSelected": "2",
"RTargetObjectSelected": "Openmedia",
"RVQID": "",
"RTargetObjSelDBID": "158",
"CBR-Interaction_cost": "",
"CBR-contract_DBIDs": "",
"RTargetAgentSelected": "htcc1",
"CBR-IT-path_DBIDs": "",
"RTargetRuleSelected": "",
"UserData2": 123456789,
"RTargetPlaceSelected": "htcc1",
"CBR-actual_volume": "",
"UserData1": "DATA1",
"RTenant": "Environment",
"RRequestedSkills": None,
"RRequestedSkillCombination": "",
"RVQDBID": "",
"RStrategyDBID": "906",
"CustomerSegment": "default",
"ServiceType": "default",
"ServiceObjective": 0,
"RTargetRequested": "Openmedia",
"RTargetAgentGroup": "Openmedia",
"PegAGOpenmedias": 2,
"RStrategyName": "Openmedia"
},
"receivedDate": "2014-03-26 16:02:22.000+0200",
"uri": "http://localhost:8080/api/v2/openmedia/promotions/03W07R2K4VAYT010",
"capabilities": [
],
"state": "Completed",
"mediaType": "promotion",
"openmediaType": "Inbound",
"id": "03W07R2K4VAYT010"
},
"referenceId": 8,
"notificationType": "StatusChange",
"messageType": "OpenmediaStateChangeMessage"
}
This page was last edited on January 22, 2016, at 19:56.
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