Accept
This operation is part of the Twitter API section of the Web Services API.
Overview
Notifies the service that the agent has accepted an interaction invitation.
Request URL | /api/v2/me/tweets/{id} |
---|---|
HTTP Method | POST |
Required Features | api-multimedia |
Parameters
Parameter | Value |
---|---|
operationName | Accept |
saveLAR | Possible values are true or false. If true, information about the agent performing the operation is set in the Contact Profile so that it can be used for last agent routing. (optional) |
Samples
Request
POST /api/v2/me/tweets/01QQQG2MU214P05F
{
"operationName": "Accept"
}
HTTP Response
{
"statusCode": 0,
"referenceId": 11
}
CometD Response
{
"messageType":"TwitterStateChangeMessage",
"notificationType":"StatusChange",
"referenceId":11,
"twitter":{
"capabilities":[
"Reply",
"Transfer",
"AddComment",
"AttachUserData",
"UpdateUserData",
"DeleteUserData",
"SetDisposition",
"SetInFocus",
"Complete"
],
"contactId":"0000Ka96XNNU4488",
"from":"vitaliy_onv(Oleg Witcher)",
"id":"01QQQG2MU214P05F",
"message":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
"receivedDate":"2015-03-02 10:55:45.000+0200",
"revelantResponseTemplateGroups":[
],
"state":"Processing",
"subject":"On 12:58:9 11/5/2013, P created a pos...",
"suggestedQueueUris":[
],
"twitterType":"Inbound",
"uri":"http://192.168.83.25:8080/api/v2/tweet/01QQQG2MU214P05F",
"userData":{
"CBR-IT-path_DBIDs":"",
"CBR-Interaction_cost":"",
"CBR-actual_volume":"",
"CBR-contract_DBIDs":"",
"ClassifiedAndScreened":"1",
"Classify_Actionability_CtgId":"",
"Classify_Actionability_CtgName":"",
"Classify_Actionability_CtgRelevancy":"",
"Classify_Sentiment_CtgId":"",
"Classify_Sentiment_CtgName":"",
"Classify_Sentiment_CtgRelevancy":"",
"ContactCreated":"false",
"ContactId":"0000Ka96XNNU4488",
"ContactIdList":"0000Ka96XNNU4488",
"CustomerSegment":"default",
"FirstName":"Oleg",
"FromAddress":"vitaliy_onv(Oleg Witcher)",
"IxnAlreadyCreatedInUCS":"1",
"KloutId":"",
"LastName":"Witcher",
"NumberOfContactsFound":"1",
"PegAGSocial Media Agent Group":1,
"RRequestedSkillCombination":"",
"RRequestedSkills":None,
"RStrategyDBID":"985",
"RStrategyName":"Twitter Agent Delivery Strategy",
"RTargetAgentGroup":"Social Media Agent Group",
"RTargetAgentSelected":"a1",
"RTargetObjSelDBID":"117",
"RTargetObjectSelected":"Social Media Agent Group",
"RTargetPlaceSelected":"a1",
"RTargetRequested":"Social Media Agent Group",
"RTargetRuleSelected":"",
"RTargetTypeSelected":"2",
"RTenant":"Environment",
"RVQDBID":"",
"RVQID":"",
"RouterData70":"(" t"="1383649092 0")",
"Screen_Actionability_CtgName":"",
"Screen_Actionability_CtgRelevancy":"",
"Screen_Actionability_ScreenRuleName":"",
"Screen_Sentiment_CtgName":"",
"Screen_Sentiment_CtgRelevancy":"",
"Screen_Sentiment_ScreenRuleName":"",
"ServiceObjective":0,
"ServiceType":"default",
"Subject":"On 12:58:9 11/5/2013, P created a pos...",
"_twitterCreatedAt":"2013-11-05T10:58:12Z",
"_twitterFromAddr":"vitaliy_onv",
"_twitterFromUserId":"2175525290",
"_twitterIsFavorited":"false",
"_twitterIsRetweet":"false",
"_twitterMsgId":"25760829",
"_twitterMsgPlainText":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
"_twitterMsgType":"Status",
"_twitterQueryName":"stream-user",
"_twitterRetweetCount":"0",
"_twitterSource":"<a href=" http://www.kaermorhen.ru" rel="nofollow">Witcher_APP</a>",
"_twitterToAddr":"vitaliy_onv",
"_twitterUserCreatedAt":"2013-11-05T06:56:43Z",
"_twitterUserFollowersCount":"0",
"_twitterUserFriendsCount":"0",
"_twitterUserId":"2175525290",
"_twitterUserImageURL":"http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
"_twitterUserIsFollower":"false",
"_twitterUserIsFriend":"false",
"_twitterUserLanguage":"r",
"_twitterUserName":"Oleg Witcher",
"_twitterUserScreenName":"vitaliy_onv",
"_twitterUserStatusesCount":"2",
"_twitterUserUtcOffset":"-1",
"_umsChannel":"channel-twitter",
"_umsChannelInfo":{
"_twitterSourceNickName":"Twitter Application SmServer-1",
"_twitterUserId":"2175525290",
"_twitterUserImageURL":"http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
"_twitterUserName":"Oleg Witcher",
"_twitterUserScreenName":"vitaliy_onv"
},
"_umsChatPossible":"false",
"_umsFromAddr":"vitaliy_onv",
"_umsInboundIxnSubmittedBy":"Cloud_localhost",
"_umsMediaAccount":"2175525290",
"_umsMediaType":"twitter",
"_umsMsgPlainText":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
"_umsRequestId":"14",
"desktop_actionable":"1",
"desktop_expand":"1",
"desktop_sentiment":"Neutral"
}
}
}
Field | Description |
---|---|
messageType | The category of message. |
notificationType | The purpose of the notification. |
uri | The location of the resource. |
The element containing all Twitter-specific data. |
This page was last edited on June 24, 2020, at 09:31.
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