Workitem Transfer
This operation is part of the Workitem API section of the Web Services API.
Overview
This request transfers a workitem to another user.
Request URL | /api/v2/me/workitems/{id} |
---|---|
HTTP Method | POST |
Required Features | api-multimedia |
Parameters
Parameter | Value |
---|---|
operationName | Transfer |
targetUri | user or queue to transfer to |
Sample
Request
Transfer to Agent
POST api/v2/me/workitems/03W07R2K4VAYT013 { "operationName": "Transfer", "targetUri": "http://localhost:8080/api/v2/contacts/8f24c3856f0c4639acf94d279f34698d" }
Response
{ "statusCode": 0, "referenceId": 16 }
Notification
Agent1 interaction status changed to Completed
{ "workitem": { "userData": { "RTargetTypeSelected": "2", "RTargetObjectSelected": "Workitems", "RVQID": "", "RTargetObjSelDBID": "158", "CBR-Interaction_cost": "", "CBR-contract_DBIDs": "", "RTargetAgentSelected": "htcc1", "CBR-IT-path_DBIDs": "", "RTargetRuleSelected": "", "RTargetPlaceSelected": "htcc1", "CBR-actual_volume": "", "RTenant": "Environment", "RRequestedSkills": None, "RRequestedSkillCombination": "", "RVQDBID": "", "RStrategyDBID": "906", "CustomerSegment": "default", "ServiceType": "default", "ServiceObjective": 0, "RTargetRequested": "Workitems", "RTargetAgentGroup": "Workitems", "PegAGWorkitems": 1, "RStrategyName": "Workitem" }, "receivedDate": "2014-03-26 16:02:22.000+0200", "uri": "http://localhost:8080/api/v2/workitems/03W07R2K4VAYT013", "capabilities": [ ], "state": "Completed", "id": "03W07R2K4VAYT013" }, "referenceId": 16, "notificationType": "StatusChange", "messageType": "WorkitemStateChangeMessage" }
Agent2 received invitation
{ "workitem": { "userData": { "RTargetTypeSelected": "2", "RTargetObjectSelected": "Workitems", "RVQID": "", "RTargetObjSelDBID": "158", "CBR-Interaction_cost": "", "CBR-contract_DBIDs": "", "RTargetAgentSelected": "htcc1", "CBR-IT-path_DBIDs": "", "RTargetRuleSelected": "", "RTargetPlaceSelected": "htcc1", "CBR-actual_volume": "", "RTenant": "Environment", "RRequestedSkills": None, "RRequestedSkillCombination": "", "RVQDBID": "", "RStrategyDBID": "906", "CustomerSegment": "default", "ServiceType": "default", "ServiceObjective": 0, "RTargetRequested": "Workitems", "RTargetAgentGroup": "Workitems", "PegAGWorkitems": 1, "RStrategyName": "Workitem" }, "receivedDate": "2014-03-26 16:02:22.000+0200", "uri": "http://localhost:8080/api/v2/workitems/03W07R2K4VAYT013", "capabilities": [ "Accept", "Reject" ], "state": "Invited", "id": "03W07R2K4VAYT013" }, "notificationType": "StatusChange", "messageType": "WorkitemStateChangeMessage" }
This page was last edited on January 22, 2016, at 19:56.
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