Message resource
The message resource includes properties that describe who the message was from, when it occurred, and its type. Messages are returned for chat or facebooksession interactions when you make GET requests to /v2/ucs/interactions.
Sample data
{
"index":1,
"from":{
"nickname":"You",
"type":"Customer",
"participantId":"00AF52939EBE5BC4"
},
"timestamp":"2013-11-2521: 02: 22.000+0200",
"visibility":"All",
"type":"ParticipantJoined",
"timestampSeconds":1385406142000L
}
Resource details
Field | Description |
---|---|
index | The chat message's sequence number. |
from | The chat's participant data. |
type | The chat messages's type. Possible values are Text, TypingStarted, TypingStopping, ParticipantJoined, ParticipantRejoined, ParticipantLeft, PushUrl, Notice, or TranscriptSaveDone. |
visibility | The chat message's visibility. Possible values are All, Agents, or Supervisors. |
timestamp | The date the chat message was received, in yyyy-MM-dd HH:mm:ss.SSSZ format. |
timestampSeconds | The date the chat message was received, in seconds. |
This page was last edited on March 25, 2016, at 18:23.
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