GetContent

This operation is part of the Open Media API section of the Web Services API.

Overview

This request enables re-reading of UCS content for the interaction, if the content wasn't read successfully on Accept (for example, if the connection to UCS was lost, and so on).

Request URL	/api/v2/me/openmedia/{mediaType}/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	GetContent

Sample

Request

POST api/v2/me/openmedia/promotion/03W07R2K4VAYT010
{
  "operationName": "GetContent"
}

Response

{
  "statusCode": 0,
  "referenceId": 6
}

Notification

If the content is read successfully, the ucsContent field value changes to Available.

{
    "openmedia": {
        "userData": {
            "RTargetTypeSelected": "2",
            "RTargetObjectSelected": "Openmedia",
            "RVQID": "",
            "RTargetObjSelDBID": "158",
            "CBR-Interaction_cost": "",
            "CBR-contract_DBIDs": "",
            "RTargetAgentSelected": "htcc1",
            "CBR-IT-path_DBIDs": "",
            "RTargetRuleSelected": "",
            "RTargetPlaceSelected": "htcc1",
            "CBR-actual_volume": "",
            "RTenant": "Environment",
            "RRequestedSkills": None,
            "RRequestedSkillCombination": "",
            "RVQDBID": "",
            "RStrategyDBID": "906",
            "CustomerSegment": "default",
            "ServiceType": "default",
            "ServiceObjective": 0,
            "RTargetRequested": "Openmedia",
            "RTargetAgentGroup": "Openmedia",
            "PegAGWorkitems": 2,
            "RStrategyName": "Promotion"
        },
        "receivedDate": "2014-03-26 16:02:22.000+0200",
        "uri": "http://localhost:8080/api/v2/openmedia/promotions/03W07R2K4VAYT010",
        "capabilities": [
            "Transfer",
            "AttachUserData",
            "UpdateUserData",
            "DeleteUserData",
            "SetInFocus",
            "Complete"
        ],
        "state": "Processing",
        "mediaType": "promotion",
        "openmediaType": "Inbound",
        "id": "03W07R2K4VAYT010",
        "ucsContent": "Available"
    },
    "referenceId": 6,
    "notificationType": "StatusChange",
    "messageType": "OpenmediaStateChangeMessage"
}