Complete
This operation is part of the Twitter API section of the Web Services API.
Overview
Marks a Twitter interaction as completed. If the queuePath parameter is specified, then the Twitter interaction is placed in the specified queue.
Request URL | /api/v2/me/tweets/{id} |
---|---|
HTTP Method | POST |
Required Features | api-multimedia |
Parameters
Parameter | Value |
---|---|
operationName | Complete |
queuePath | The URI of the queue where Web Services should place this Twitter interaction. (optional) |
saveLAR | Possible values are true or false. If true, information about the agent performing the operation is set in the Contact Profile so that it can be used for last agent routing. (optional) |
Samples
Request
POST api/v2/me/tweets/01QQQG2MU214P05K
{
"operationName": "Complete",
"queuePath": "/contacts/60ebbb94-3cef-4b14-95f8-5c49dbeb355d"
}
HTTP Response
{
"statusCode": 0,
"referenceId": 45
}
CometD Response
{
"messageType":"TwitterStateChangeMessage",
"notificationType":"StatusChange",
"referenceId":45,
"twitter":{
"capabilities":[
],
"contactId":"0000Ka96XNNU4488",
"from":"vitaliy_onv(Oleg Witcher)",
"id":"01QQQG2MU214P05K",
"message":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
"receivedDate":"2015-03-02 12:26:14.000+0200",
"revelantResponseTemplateGroups":[
],
"state":"Completed",
"subject":"On 12:58:9 11/5/2013, P created a pos...",
"suggestedQueueUris":[
],
"twitterType":"Inbound",
"uri":"http://192.168.83.25:8080/api/v2/tweet/01QQQG2MU214P05K",
"userData":{
"CBR-IT-path_DBIDs":"",
"CBR-Interaction_cost":"",
"CBR-actual_volume":"",
"CBR-contract_DBIDs":"",
"ClassifiedAndScreened":"1",
"Classify_Actionability_CtgId":"",
"Classify_Actionability_CtgName":"",
"Classify_Actionability_CtgRelevancy":"",
"Classify_Sentiment_CtgId":"",
"Classify_Sentiment_CtgName":"",
"Classify_Sentiment_CtgRelevancy":"",
"ContactCreated":"false",
"ContactId":"0000Ka96XNNU4488",
"ContactIdList":"0000Ka96XNNU4488",
"CustomerSegment":"default",
"DISP_KEY":"resolved",
"FirstName":"Oleg",
"FromAddress":"vitaliy_onv(Oleg Witcher)",
"IxnAlreadyCreatedInUCS":"1",
"KloutId":"",
"LastName":"Witcher",
"NumberOfContactsFound":"1",
"PegAGSocial Media Agent Group":1,
"RRequestedSkillCombination":"",
"RRequestedSkills":None,
"RStrategyDBID":"985",
"RStrategyName":"Twitter Agent Delivery Strategy",
"RTargetAgentGroup":"Social Media Agent Group",
"RTargetAgentSelected":"a1",
"RTargetObjSelDBID":"117",
"RTargetObjectSelected":"Social Media Agent Group",
"RTargetPlaceSelected":"a1",
"RTargetRequested":"Social Media Agent Group",
"RTargetRuleSelected":"",
"RTargetTypeSelected":"2",
"RTenant":"Environment",
"RVQDBID":"",
"RVQID":"",
"RouterData70":"(" t"="1383649092 0")",
"Screen_Actionability_CtgName":"",
"Screen_Actionability_CtgRelevancy":"",
"Screen_Actionability_ScreenRuleName":"",
"Screen_Sentiment_CtgName":"",
"Screen_Sentiment_CtgRelevancy":"",
"Screen_Sentiment_ScreenRuleName":"",
"ServiceObjective":0,
"ServiceType":"default",
"Subject":"On 12:58:9 11/5/2013, P created a pos...",
"_twitterCreatedAt":"2013-11-05T10:58:12Z",
"_twitterFromAddr":"vitaliy_onv",
"_twitterFromUserId":"2175525290",
"_twitterIsFavorited":"false",
"_twitterIsRetweet":"false",
"_twitterMsgId":"63493545",
"_twitterMsgPlainText":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
"_twitterMsgType":"Status",
"_twitterQueryName":"stream-user",
"_twitterRetweetCount":"0",
"_twitterSource":"<a href=" http://www.kaermorhen.ru" rel="nofollow">Witcher_APP</a>",
"_twitterToAddr":"vitaliy_onv",
"_twitterUserCreatedAt":"2013-11-05T06:56:43Z",
"_twitterUserFollowersCount":"0",
"_twitterUserFriendsCount":"0",
"_twitterUserId":"2175525290",
"_twitterUserImageURL":"http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
"_twitterUserIsFollower":"false",
"_twitterUserIsFriend":"false",
"_twitterUserLanguage":"r",
"_twitterUserName":"Oleg Witcher",
"_twitterUserScreenName":"vitaliy_onv",
"_twitterUserStatusesCount":"2",
"_twitterUserUtcOffset":"-1",
"_umsChannel":"channel-twitter",
"_umsChannelInfo":{
"_twitterSourceNickName":"Twitter Application SmServer-1",
"_twitterUserId":"2175525290",
"_twitterUserImageURL":"http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
"_twitterUserName":"Oleg Witcher",
"_twitterUserScreenName":"vitaliy_onv"
},
"_umsChatPossible":"false",
"_umsFromAddr":"vitaliy_onv",
"_umsInboundIxnSubmittedBy":"Cloud_localhost",
"_umsMediaAccount":"2175525290",
"_umsMediaType":"twitter",
"_umsMsgPlainText":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
"_umsRequestId":"14",
"desktop_actionable":"1",
"desktop_expand":"1",
"desktop_sentiment":"Neutral"
}
}
}
This page was last edited on June 24, 2020, at 09:42.
Comments or questions about this documentation? Contact us for support!