Incoming Call From an Outbound Campaign
When a call comes from an outbound campaign, Web Services sends its outbound record via the /v2/me/call channel as part of the call message. The outbound record is contained in the outboundRecord field:
"call":{
"id":"0IFVANQ9O94C1CP1T9MP240QC0000008",
"state":"Released",
"callUuid":"0IFVANQ9O94C1CP1T9MP240QC0000008",
...
"outboundRecord":{
"recordHandle":23,
"chainId":1,
"applicationId":114,
"campaignName":"GSW_CAMPAIGN_NAME",
"callingList":"GSW_CALLING_LIST",
"phoneNumber":"50000",
"callResult":"Answer",
"tzOffset":-25200,
"otherFields":{
"RRequestedSkills":null,
"RRequestedSkillCombination":"",
"GSW_CAMPAIGN_GROUP_DESCRIPTION":"",
"RTargetObjectSelected":"",
"IW_CaseUid":"0bc64636-2cd5-4da1-3987-1764fc296b76",
"IW_BundleUid":"4e3eecaa-c6b5-4cc2-816a-b3ce147302e2",
"ServiceType":"default",
"GSW_MEDIA_SRV_ID":"sip:Genesys@10.10.9.254:5070",
"USR_FIELD02":"",
"USR_FIELD01":"",
…
},
"attempts":42,
"devicePath":"/devices/87c137eb-cb8a-4fb0-97ad-eaa4cd908c89",
"userData":{
…
}
},
…
}
This page was last edited on June 12, 2015, at 22:36.
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