9.0.007.11
Social Media Plugin for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 07/05/19 | Update | X |
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What's New
This release contains the following new features and enhancements:
- Facebook reactions are now displayed on the WDE interaction view for Facebook comments as well. Previously, Facebook reactions were supported only for the root posts. (SMD-6037)
- Support for media attachments in outbound Facebook private messages, posts, and comments. (SMD-6022, SMD-6027)
- Agents can either send text or an attachment as a reply to Facebook private messages. Both text and attachments cannot be sent together.
- Agents cannot send attachments without text as a reply to public posts and comments in Facebook.
- Attachments are not supported in unsolicited Facebook private messages.
- Attachments are not supported for interactions from workbin.
- An animated GIF file sent in the comment is displayed as a static image on Facebook.
Resolved Issues
This release contains the following resolved issues:
The Favorite icon now displays in the My History window in WDE for Twitter interactions. (SMD-6046)
Agents can no longer select a Twitter reply handle when replying to an inbound Twitter direct message. The reply message to a direct message is always sent through the same handle that received the message. (SMD-6035)
An issue that caused WDE to display Facebook private message content as a link is fixed. The issue occurred when the message content was in the format, <key: value>. (SMD-5912)
When an agent is handling more than one Facebook session interaction, the interaction tab that is not in focus blinks if there is an update on that session. (SMD-4815)
An active outbound Facebook or Twitter reply is now saved to the workbin instead of the interaction queue if an agent logs out without sending reply. (SMD-1341, SMD-1342)
When an agent composes a reply to a Tweet and switches between two active Twitter interactions, the agent no longer loses the composed reply. Previously in this scenario, the composed reply Tweet was lost. (SMD-6047)
Agents can now open their Facebook Inbox in a browser by clicking on the time stamp of the incoming Facebook private message. (SMD-6059)
An issue that caused a slight delay in opening the first Facebook session interaction and no case data to be displayed, is fixed. (SMD-5860)
Upgrade Notes
The Social Media Plugin for WDE 9.0.007.11 is compatible only with Cloud API Driver for Facebook 9.0.007.08 and Cloud API Driver for Twitter 9.0.007.07. The plugin and drivers must be upgraded together.