9.0.011.03

Social Media Plugin for Workspace Desktop Edition Release Notes

9.x

Social Media Plugin for Workspace Desktop Edition is part of 9.x starting in 9.0.001.01.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
02/19/20	Hot Fix					X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Social Engagement

Genesys Products

• List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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The plugin no longer duplicates Twitter direct messages when an agent clicks Contact Directory or My History in the Interaction Bar. (SMD-6273)

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An issue that caused incorrect parsing of URLs during Twitter interactions is fixed. (SMD-6288)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.011.03.