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9.0.008.03

Social Media Plugin for Workspace Desktop Edition Release Notes


Social Media Plugin for Workspace Desktop Edition is part of 9.x starting in 9.0.001.01.
Release Date Release Type Restrictions AIX Linux Solaris Windows
10/01/19 Update X


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Product Documentation

Genesys Products


What's New

This release contains the following new features and enhancements:

  • Agents can now differentiate dark posts (unpublished page posts) from regular public posts during Facebook interactions. Dark posts are now colored dark blue and are indicated with a [Dark post] tag. (SMD-6024)



Resolved Issues

This release contains the following resolved issues:


The plugin no longer allows agents to enter an emoji in the recipients area of the Twitter replies. (SMD-6143)


Outbound replies to Facebook session interactions are now limited to 2000 characters. (SMD-6044)


An issue that caused the plugin to convert some inbound text messages into links during Facebook private interaction is now fixed. (SMD-5986)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.008.03.

This page was last edited on October 1, 2019, at 14:08.
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