9.0.011.24

Social Media Plugin for Workspace Desktop Edition Release Notes

9.x

Social Media Plugin for Workspace Desktop Edition is part of 9.x starting in 9.0.001.01.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/15/20	Hot Fix					X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Social Engagement

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Administrators can now control when an outbound Twitter or TwitterDirect interaction must be created. For example, an agent can create an outbound interaction after clicking Send or after clicking Reply. The following option is introduced to support this feature:
  • twitter.outbound-interaction-creation-mode
  The valid values are
  • default for creating outbound interactions after clicking Send
  • on-reply-button for creating outbound interactions after clicking Reply
  (SMD-6349)

Resolved Issues

This release contains the following resolved issues:

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An issue that prevented parsing of incoming chat messages with the type external is fixed. (SMD-6462)

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The plugin now checks whether a configured workbin exists before sending a Twitter outbound interaction to the workbin. (SMD-6405)

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An agent can now switch between other interactions when composing a message for a Facebook public post or comment. Previously, the agent lost the composed message after switching to another interaction, such as a chat. (SMD-6229)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.011.24.