Create Interaction Block
Contents
- 1 Create Interaction Block
- 1.1 Use Case
- 1.2 Name Property
- 1.3 Block Notes Property
- 1.4 Data MIME Type Property
- 1.5 Data User Data Key Property
- 1.6 Structured Text MIME Type Property
- 1.7 Structured Text User Data Key Property
- 1.8 Text User Data Key Property
- 1.9 Exceptions Property
- 1.10 Condition Property
- 1.11 Logging Details Property
- 1.12 Log Level Property
- 1.13 Enable Status Property
- 1.14 Orchestration Interaction ID Property
- 1.15 Output Interaction ID Property
- 1.16 Bind With Contact Property
- 1.17 Can Be Parent Property
- 1.18 Do Not Thread Property
- 1.19 Tenant Property
- 1.20 Universal Contact Server Property
- 1.21 Update Interaction User Data Property
- 1.22 ORS Extensions Property
Use this block to create an interaction record in the Universal Contact Server Database, for a customer contact. This saves the current interaction being processed in the database.
Use Case
- An incoming fax initiates a routing strategy (routing workflow).
- The fax server has OCR (character recognition) to extract the customer details from the fax. These are identified and attached to the interaction.
- The routing strategy creates an interaction in the UCS database, associated with this customer.
The Create Interaction block has the following properties:
Name Property
Find this property's details under Common Properties.
Block Notes Property
Find this property's details under Common Properties.
Data MIME Type Property
Use this property for an interaction with binary content to specify the MIME Type for the binary content. Click the down arrow and select one of the following MIME types or a variable that contains the MIME type. This information helps Agent Desktop Application to choose the proper application to process or display the binary part of the interaction. This field cannot be empty if the Data User Data Key Property contains a value.
application/msword | audio/mpeg | message/sipfrag |
application/octet-stream | audio-mpeg4-generic | message/tracking-status |
application/postscript | image/g3fax | multipart/alternative |
application/rtf | image/gif | multipart/form-data |
application/vnd.ms-powerpoint | image/jpeg
|
multipart/mixed |
application/vnd.ms-project | image/tiff | multipart/parallel |
application/vnd.visio | message/delivery-status | multipart/voice-message |
application/voicexml+xml | message/http | text/html |
application/xml | message/news | text/plan |
application/xml-dtd | message/partial | text/richtext |
application/zip | message/rfc822 | text/xml |
audio/basic | message/sip |
Data User Data Key Property
If the interaction contains binary data, select the variable that contains the UserData key whose value is the interaction binary content.
Structured Text MIME Type Property
If the interaction contains structured text, use this property to specify the MIME type. Select the variable that contains the MIME type for the interaction's structured text or select one of the following:
- text/html
- text/plain
- text/rich text
- text/html
What you select here assists the Agent Desktop Application in choosing the proper application to process or display this part of interaction. This field is mandatory if the Structured Text User Data Key property contains a value.
Structured Text User Data Key Property
If the interaction contains structured text, select the variable that contains the User Data whose value is the interaction structured text. The value will be stored in the Universal Contact Server Database as interaction’s structured text.
Text User Data Key Property
If the interaction contains plain text, select the variable that contains the User Data key whose value is the interaction plain text. The value will be stored in the UCS Database as the interaction's plain text.
Exceptions Property
Find this property's details under Common Properties.
Also see ExceptionEvents for eServices/UCS Blocks. Exceptions supported: 201, 202, 203, 204, 502, 512, 701, 710, 716, 732.
Condition Property
Find this property's details under Common Properties.
Logging Details Property
Find this property's details under Common Properties.
Log Level Property
Find this property's details under Common Properties.
Enable Status Property
Find this property's details under Common Properties.
Orchestration Interaction ID Property
Select the variable that contains the interaction identifier for Orchestration Server.
Output Interaction ID Property
Select the variable that contains the identifier for the created interaction.
Bind With Contact Property
Select true to have Universal Contact Server look for a customer contact record and associate it with the interaction. If a contact record is not found, it will be created.
Can Be Parent Property
Select true if this interaction can have child interactions.
Do Not Thread Property
Find this property's details under Common Properties.
Tenant Property
Find this property's details under Common Properties.
Universal Contact Server Property
Find this property's details under Common Properties.
Update Interaction User Data Property
Find this property's details under Common Properties.
ORS Extensions Property
Starting with 8.1.4, Composer blocks used to build routing applications (with the exception of the Disconnect and EndParallel blocks) add a new ORS Extensions property.