Flow Control Blocks

In an IPD, when an interaction is submitted from an interaction queue to a routing workflow, you can create multiple views per queue, with each view having its own set of conditions and managing submission of an interaction to a separate routing workflow. To support multiple views per interaction queue, the following Flow Control blocks are available when creating an IPD:

• Branching
• ECMAScript
• Log

ORS Extensions Property

Starting with 8.1.4, Composer blocks used to build routing applications (with the exception of the Disconnect and EndParallel blocks) add a new ORS Extensions property.