facebook.webclient-user-agent
Section: interaction-workspace
Default Value: Mozilla / 5.0(Windows NT 10.0; Win64; x64) AppleWebKit / 537.36(KHTML, like Gecko) Chrome / 92.0.4515.159 Safari / 537.36
Valid Values: Valid user agent
Changes Take Effect: At start/restart
Specifies the user agent header value that internal web client uses for sending of HTTP(s) requests
twitter.webclient-user-agent
Section: interaction-workspace
Default Value: Mozilla / 5.0(Windows NT 10.0; Win64; x64) AppleWebKit / 537.36(KHTML, like Gecko) Chrome / 92.0.4515.159 Safari / 537.36
Valid Values: Valid user agent
Changes Take Effect: At start/restart
Specifies the user agent header value that internal web client uses for sending of HTTP(s) requests
9.0.012.07
Social Media Plugin for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 10/15/21 | Hot Fix | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Support for Windows Server 2019. See the Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (SMD-7069)
- The plugin now excludes Twitter handles that are placed in the beginning of an outbound message from character count. (SMD-6980)
- Facebook session interactions now show Click-to-Messenger ads in the chat transcript. (SMD-7019)
- The following settings are introduced for defining the User-Agent header:
- twitter.webclient-user-agent is used for Twitter and Twitter Direct Messages.
- facebook.webclient-user-agent is used for Facebook and Facebook Private Messages.
- (SMD-7024)
Resolved Issues
This release contains the following resolved issues:
An issue with pre-loading of MP3 and MP4 attachments during Facebook private interactions is now fixed. (SMD-6939)
The plugin now shows the correct character count and highlights characters above the maximum limit properly when composing a Twitter outbound message. (SMD-6917)
The plugin now displays the list of available Twitter channels during outbound interactions. (SMD-7064)
An issue that prevented the plugin from reconnecting to Chat Servers during High Availability switch is fixed. (SMD-7061)
An issue with ESP request that prevented agents from replying to Facebook comments is now fixed. (SMD-7031)
Agents can hide or show Facebook posts and comments without any issues. (SMD-7022)
Agents can now click on the timestamp from the Facebook chat transcript to visit the Facebook Private Message URL. (SMD-7037)
The delimiter (colon) used to distinguish Twitter handles from the message body when composing the message, is no longer sent to the customer. (SMD-7066)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.012.07.