8.5.003.01

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
12/15/14	General					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Server now provides a method via API to set an actual headcount value for a team. The data obtained via API is used to calculate actual headcount at the Site and Business Unit levels. (WFM-22120)

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WFM Web short names are now correctly displayed in the Master Schedule Intra-Day view for Full-Day Exceptions that have specified start and end times. Previously, short names were not displayed until changes to Full-Day Exceptions with specified start and end times were saved. Also, the short text in the first and last step of Schedule items now displays correctly, if those steps do not cover the entire 15-minute timestep. (WFM-22096)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.01.