8.5.003.19

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
11/02/15	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Server now performs Staffing Forecast Split at a rate closer to that of previous WFM Server versions (earlier than 8.5). Previously, when WFM Server 8.5 performed the staffing split, Forecast factors such as Service Level and ASA were loaded unnecessarily, causing the Staffing Forecast Split to be unacceptably slow. (WFM-23910)

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WFM Server now loads Shift item sequences (Breaks/Meals) correctly. Previously, Shift items did not load correctly if multiple sequence items contained different minimum paid hours. (WFM-23905)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.19.