8.5.003.23

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
01/26/16	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Performance of WFM Web for Agents Time-Off Limits view is significantly improved, enabling a greater number of concurrent agent connections to simultaneously access the Time-Off Limits view. Previously, multiple agents simultaneously accessing the Time-Off Limits view while performing Time-Off Bidding tasks caused unacceptable response delays and connection time-outs. (WFM-25241)

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WFM Server now loads Forecast, Schedule, and actual data for Activity Groups that have more than 999 activities. Previously, when WFM Server loaded Activity Groups with large numbers of activities such as these, some columns that normally contained data such as IV and AHT, would be empty. (WFM-25167)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.23.