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tzdb

Section: Server
Default Value: 1, 0 (see description)
Valid Values: 1, 0
Changes Take Effect: Immediately
Dependencies: [auth] configuration
Introduced: 8.5.214.08

Specifies whether or not WFM time zones are converted to standard IANA time zones.

Important
All WFM Servers in the deployment must use the same value for this option.

The default value for this option depends on the [auth] configuration:

  • If [auth] is not configured, the default value is 0.
  • If [auth] is configured the default value is 1. If you want to keep using Genesys time zones in this configuration, value should be explicitly set to 0.

When this option default is 1 (enabled), WFM time zones (and time zone assignments for business units, sites, etc.), are automatically converted to Internet Assigned Numbers Authority (IANA) time zones, and no longer synchronize with Genesys time zones. When this option default is 0 (disabled), WFM time zones are not converted to IANA time zones.

Time zone conversion is done by using a JSON mapping file (tzmap.json) that can be modified, if necessary.

provider

Section: auth
Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option
Introduced: 8.5.214.08

Specifies the provider that performs WFM user authentication.

If this option value is set to:

  • "" (empty string)—WFM Server SOAP API authenticates WFM users.
  • wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.

provider

Section: auth
Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option
Introduced: 8.5.214.08

Specifies the provider that performs WFM user authentication.

If this option value is set to:

  • "" (empty string)—WFM Server SOAP API authenticates WFM users.
  • wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.

8.5.217.08

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/11/20 Update X


Helpful Links

Releases Info


Product Documentation

Workforce Managment

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • WFM Server now supports the improvement in WFM Web 8.5.217.22 in which users can now filter agents by primary activities only. As a prerequisite for this support, the [auth] provider option must be configured in the WFM Web, Server, Builder, and Data Aggregator Applications. (WFM-33427)


Resolved Issues

This release contains the following resolved issues:

WFM Server no longer terminates unexpectedly when a single user accesses the same session through multiple threads, simultaneously. Previously in this type of scenario, WFM Server sometimes terminated unexpectedly. (WFM-33416)

WFM now enables users to enter multiple, longer memos for Exception schedule states. Previously, memos were sometimes truncated if the size limitation was exceeded. Now, while memos might still be truncated, the use of compression enables preservation of user-entered memos in all but the most extreme cases. (WFM-33409)

WFM now consistently displays all time zones as expected. Previously, WFM sometimes failed to display time zones if WFM Server Application's [auth] provider option was specified but its [Server] tzdb option was not (was empty). (WFM-33388)

WFM now always opens schedule scenarios successfully. Previously, WFM sometimes failed to open or to build some schedule scenarios if the scenarios had an extended end date specified. (WFM-33316)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.217.08.

This page was last edited on November 25, 2020, at 12:10.
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