8.5.003.21

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
11/12/15	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains only resolved issues.

Resolved Issues

This release contains the following resolved issue:

---

WFM Server now provides improved performance of Scheduled and Forecast Service Level (SL) and Average Speed of Answer (ASA) in certain cases where it takes more than 15 seconds to complete these calculations, and when the Average Time to Abandon (ATA) parameter is enabled. (WFM-23950)

---

Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.21.