8.5.101.10

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
12/16/15	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

---

The Scheduled status of Calendar Exception items is now always resolved correctly. Previously, the resolved status of Calendar Exception items sometimes changed suddenly from Scheduled to Not Scheduled after other Calendar items were published to the schedule if the corresponding Exception schedule states overlapped Meals or Breaks in the schedule. (WFM-25118)

---

Selected records are now correctly approved or declined in WFM Web for Supervisors Schedule > Changes Approval view. Previously, incorrect records were sometimes approved instead of the selected record. (WFM-25077)

---

Upgrade Notes

No special procedure is required to upgrade to release 8.5.101.10.