8.5.003.12

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
04/24/15	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Now, when WFM Server has an enabled secure port, WFM Web saves modified schedules. Previously in this scenario, an issue with the chunked-encoding in WFM Server's HTTP/HTTPS stack sometimes prevented WFM Web from saving modified schedules. (WFM-23071)

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WFM Server now supports schedule-change polling over WFM API with or without the acknowledgment. Starting in release 8.1.3, WFM Server discontinued support for schedule-change polling without the acknowledgment. (WFM-23053)

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WFM Web now correctly displays Activity Performance data for the Site even when there are more than a thousand Activities configured per Site. Previously, WFM Server failed to retrieve the Activity Performance data and a database error was returned under the following conditions:

• Oracle database was used
• More than one thousand Activities were configured under a single Site
• The Schedule Scenario was selected
• The Schedule Scenario was associated with a Forecast Scenario

(WFM-22843)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.12.