8.5.003.16

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
07/17/15	Hot Fix					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Server now responds faster when prompted to prepare data for display in the Performance Information Graph in some scenarios. Previously, WFM Server sometimes took an unacceptably long time to prepare Multi-Site Activity (MSA) Performance data for Schedule Scenarios that had assigned Forecast Scenarios containing thousands of Activities. (WFM-23495)

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WFM Server now responds faster when prompted to save the Intra-Day Schedule and display the Performance Graph. (WFM-23449)

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WFM Server now correctly resolves Time-Off statuses for all Time-Off types. Previously, the Time-Off status for the Vacation Time-Off type was incorrectly resolved when the Time-Off balance was calculated and an Exception was also present for the same date. (WFM-23376)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.16.