8.5.218.16

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
06/23/21	Update						X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Managment

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM now displays the correct bid information for agents in the Schedule > Scenario > Profiles/Bidding view. Previously, WFM incorrectly displayed all zeros in the Bid column in the Profiles/Bidding view. (WFM-34059)

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WFM now correctly auto approves overtime bids that are within set limits. Previously, WFM incorrectly auto declined overtime bids while displaying the message Overtime slot exceeds overtime requirement, if the overtime offer was created for an activity under a specific site and multiple additional sites were assigned to the offer. (WFM-33959)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.16.