8.5.218.33

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
11/09/21	Update						X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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The WFM API no longer returns the Empty or Invalid SOAP envelope passed error when the request envelope contains a SOAP header. Additionally, the WFM API WSDL files are now fully compliant with the SOAP 1.1 specification. (WFM-34653)

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In WFM Web for Supervisors, the Schedule State Group (SSG) History view now displays the SSG details, as expected. Previously, WFM failed to load and display the details in this view. (WFM-34646)

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WFM Server now reliably connects to WFM Builder. Previously, WFM Server sometimes failed to connect to WFM Builder when the Domain Name System (DNS) attempted to resolve the host name to multiple IP addresses and some addresses were not accessible. (WFM-34451, WFM-34445)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.33.