8.5.220.28

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
09/06/24	Update						X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management Server

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• WFM Server now supports automatic splitting of multi-site activity staffing requirements when saving schedules built by WFM Builder. It facilitates an improved multi-site activity schedule coverage. (WFM-37538)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

You must also upgrade WFM Builder to 8.5.220.10 or higher for the changes implemented in this release to work properly.