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idp

Section: auth
Default Value: empty
Valid Values: A short name representing the Identity Provider without spaces.
Changes Take Effect: After restart
Dependencies: [auth] provider
Introduced: 8.5.220.34

Enables Single Sign-On (SSO) using any external Identity Provider (IDP), supporting OpenID Connect, an industry-wide protocol. For more configuration details on the identity provider, see the knowledge base article Workforce Management support for the Single Sign On SSO (000109597). Note that the option provider in the [auth] section must have the value wfm for this functionality to work correctly.

8.5.220.34

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
01/17/25 Update X


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Releases Info


Product Documentation

Workforce Management Server

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

  • Workforce Management (WFM) Server now supports Single Sign-on (SSO) with any Identity Provider (IDP) supporting OpenID Connect (OIDC) protocol. Use the idp option in the [auth] section to configure the identity provider details. For more configuration details on the identity provider, see the knowledge base article Workforce Management support for the Single Sign On SSO (000109597).
    Note: WFM Web 8.5.220.37 or higher is required to enable this feature. (WFM-37420)


Resolved Issues

This release contains the following resolved issues:

WFM Server now always saves the schedules received from the WFM Builder successfully. Previously, WFM Server could not save schedules if WFM Builder was configured true for the MultiSiteActivitiesEnabled option. (WFM-37664)

The WFM's Extract, Transform, and Load (ETL) process no longer fails if the WFM configuration contains Sites or Business Units that doesn't contain an assigned time zone. (WFM-37660)

The saved Report Task properties are now correctly synchronized across multiple servers and presented to the end user consistently. Previously, some of the Report Task properties failed to synchronize across multiple servers and showed up inconsistently depending on the server serving the user’s session. (WFM-37659)

The Published Schedules are now correctly synchronized across multiple servers and presented to the end user consistently. Previously, the Published Schedules could sometimes fail to synchronize across multiple servers and show up inconsistently depending on the server serving the user’s session. (WFM-37654)

User authentication-related messages are now localized according to the browser’s locale. Note: WFM Web 8.5.220.37 or higher is required for this fix. (WFM-36733)


Upgrade Notes

No special procedure is required to upgrade to release 8.5.220.34.

This page was last edited on February 5, 2025, at 13:46.
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