8.5.101.09

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
08/28/15	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Server now successfully imports Performance data when the data set contains only a few items. Previously in this scenario, the request status was reported as unsuccessful in the log and no data appeared in the database. (WFM-23553)

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The Skills synchronization process now works correctly (as designed). Previously, the Skills synchronization process stopped working when the synchronization level changed from 0 to 2. (WFM-23526)

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The Time-Off type description now appears correctly in the Calendar Audit report after it is edited and saved to the WFM database. Previously in this scenario, a different Time-Off type description appeared in the report, instead of the correct description.

When supervisors or agents make changes and save Time-Off type descriptions using a previous WFM Server release, they will now appear as recorded. (WFM-23517)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.101.09.