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CalendarOverScheduleData

Section: CalendarService
Default Value: 0
Valid Values: 0, 1, 2, 3
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not Calendar data overlaps Schedule data when checking agent time-off balances, enabling the resolution of conflicts between Granted or Preferred time-off items and schedule data.

The valid values are described, as follows:

  • 0—Disables the resolution functionality (do not overlap—default value).
  • 1—Enables overlap of only Granted Calendar time-off and Schedule data.
  • 2—Enables overlap of Granted and Preferred time-off.
  • 3—Enables overlap of Granted and non-wait-listed Preferred time-off. These requests are counted against an agent’s time-off balance and limits:
    • All requests with the status Granted/Not Scheduled.
    • Only wait-listed requests with the status Preferred/Not Scheduled.

AutoPublishTimeOffToSchedule

Section: CalendarService
Default Value: 0
Valid Values: 0, 1, 2
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not Granted time off is published to an agent's schedules when he/she requests time off.

The following valid values describe WFM’s response when agents request time off:

  • 0—Feature is off.
  • 1—Feature is on; a part-day time off cannot overlap exceptions.
  • 2—Feature is on; a part-day time off deletes overlapped exceptions.

8.5.101.12

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/20/16 Hot Fix X

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:

WFM Server no longer allows agents to request time off if there is insufficient Time-Off balance, the [CalendarService] AutoPublishTimeOffToSchedule configuration option value is set to 1, and the [CalendarService] CalendarOverScheduleData configuration option value is set to 0. Previously in this scenario, WFM Server allowed agents to request time off and scheduled it immediately, causing a negative Time-Off balance. (WFM-25634)

WFM Server's response time is improved when inserting Time-Off items. (WFM-25325)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.101.12.

This page was last edited on July 26, 2017, at 17:36.
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