8.5.002.00
Speech and Text Analytics Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 12/08/14 | General | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
It is now possible to export emails and chat conversations and use the Batch Actions functionality for all types of interactions. (PRSM-12199)
The uninstaller is functional even when IIS is not installed. To uninstall previous versions, IIS should be installed on the machine. (PRSM-12292)
The More Actions link is functional from the Dashboard. You can now export email and audio interactions. (PRSM-10306)
Playing back an interaction or moving from one interaction to another no longer causes a memory leak. (PRSM-10288)
Text Recognition Stemming is functioning as expected. (PRSM-10619)
SpeechMiner recognizes text without errors. (PRSM-10620)
The Content Browser and the New Search interaction grid display the same number of interactions. (PRSM-10624)
The difference between the time it takes to fetch a longer or shorter interaction is minor. (PRSM-11700)
SpeechMiner email visualization is functioning as expected. The chat content is no longer broken. (PRSM-11714)
Next and Previous buttons are functional in the Operation Search grid for all supported browsers. (PRSM-11835)
You can now search for interactions using comments. (PRSM-11836)
All currency characters are supported except for currency characters that do not have an html code. If you want to see hidden numbers, update the FILTER_WORDS field in the callRecognizer table to 0. (PRSM-9797)
Stereo audio transcriptions include a separate line for each speaker. (PRSM-12187)
The Fetching performance for interactions with numerous metadata fields was improved. (PRSM-12111)
The text processing speed has improved (especially for long texts). (PRSM-10377)
Upgrade Notes
To upgrade to release 8.5.0, refer to the SpeechMiner 8.5.x Upgrade Guide.