8.5.512.00
SpeechMiner 8.5.x Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 07/11/18 | General | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
8.5.512 Release
This release contains the following new features and enhancements:
- The SpeechMiner connection to the Configuration Server now uses ADDP (Advanced Device Discovery Protocol). For details see ADDP.
- Interaction Search Improvements:
- Search Results – Total Matches: When a search is performed in the Interactions grid, the search results now show the total number of interactions within the system that match the specified filter criteria. [+]
- Pop-Out Media Player: Users can now pop out multiple instances of the Media Player in separate Media Player windows to allow multiple interactions to be accessed at the same time. This also allows users with screen recordings to stretch out the Media Player to see more detail in the screen recording.
- Search Results – Total Matches: When a search is performed in the Interactions grid, the search results now show the total number of interactions within the system that match the specified filter criteria. [+]
- Quality Management Improvements:
- Improved Scheduling and Distribution Options: A number of changes have been made to the options available for Evaluation Session scheduling and distribution:
- Changes to Recurrence Parameters: Recurrence options are now Days, Weeks and Months. The Hours and Minutes options have been removed to reduce the chances of creating too many unneeded evaluation sessions.
- Distributed Agent Evaluation Improvement: The Exactly option is now available for Distributed Agent Evaluation types. This allows a specific number of interactions to be selected for evaluation for a specific set of agents for a given time (for example, in a month).
- Maximum Values for Exactly: The system now has limits on the maximum value for Exactly. These are 1000 for Shared and Distributed Interaction Evaluation types and 30 for Distributed Agent. Note that these values are changeable in the database.
- Multiple Evaluators Selection: It is now possible to select multiple Evaluators for Distributed Interaction, Distributed Agent and Shared Evaluation types. When multiple Evaluators are selected, the resulting Sessions will be evenly distributed across Evaluators in a round robin fashion.
- Evaluation Session Grid Search: The Search Filter for Evaluation Sessions has been updated and now users can select the type of sessions (Active, Archived, Expired) and other filter criteria, prior to submitting a search. Previously, every change resulted in a new search that could cause delays in loading time.
- Evaluation Session PDF Export Improvements: When exporting an Evaluation Session as a PDF report, you can now see all text that was entered in a Free Form answer field. In addition, all comments associated with the underlying interaction are displayed in the PDF report.
- Default Form to 100%: To reduce clicks and save time when performing an evaluation, users can now select a toggle to default all answers in all forms within an Evaluation Session to 100% (or the maximum possible score). The default behavior when initially loading the form is configurable in the database. Also, a new permission to allow access to this toggle has been added. [+]
- Improved Scheduling and Distribution Options: A number of changes have been made to the options available for Evaluation Session scheduling and distribution:
- Trending Improvements: (In a Genesys Interaction Analytics GIA deployment). A new View Trending Cluster Task Information permission was added to SpeechMiner Permissions.
- Clustering Information Visibility: Users now have more flexibility about who can view and edit Clustering Tasks and their related information on the Trending page. Now, users with the View Clustering Task Information permission can view information without the need for elevated permissions to edit these tasks.
- Language Enablement
- Recognition of Russian (ru-RU) and Russian UI (ru-RU) support has been enabled. Genesys Interaction Analytics (GIA) now operates on voice interactions and text interactions in Russian.
- The Turkish Language pack (tr-TR) for interaction analytics has been improved with additional training material.
Resolved Issues
This release contains the following resolved issues:
The Log level in the Indexer is now set to the defined level. Previously, the Log level in the Indexer remained info even when it was changed. (PRSM-21895)
When editing an Evaluation with a One Time schedule the selected interactions now appear in the Evaluation Summary. (PRSM-23177)
After selecting the Select All checkbox in the Batch Actions menu in the Interaction grid, the number of the selected interactions in the Interactions grid is now the same as the number shown in the Batch Actions menu. (PRSM-23053)
Interaction search time is now faster for large systems. (PRSM-22990)
In SMConfig > Sites & Machines > Properties > Language, French Canadian is written French - Canada. Previously, French Canadian was written Canadian French. (PRSM-22796)
Improvements have been made to the the Canadian French UI translation. (PRSM-22793)
When Agitation is turned on and Agitation events are found, transcriptions now appear for the selected time frame. (PRSM-22660)
sp_createAgentsFromPartitions can now correctly handle a case where the partition matches an existing agent’s name but not their external ID. (PRSM-22575)
The Indexer Microservice Migration tool does now contains logs. (PRSM-22569)
When there is a large number of users in the system (approximately above 10k), and each user is assigned to multiple Access Groups, logging into SpeechMiner no longer takes longer than expected and does not cause a timeout. (PRSM-22519)
Users with Read/Write permissions can now delete Quality Management Evaluations and Sessions when the evaluations are created by other users. (PRSM-22433)
Column selection is now saved in all Quality Management grids and in the Saved Trending Filter grid. (PRSM-22323)
Chrome no longer crashes when a long interaction is played back. But, the .wav graph is not displayed in the Media Player for long interactions. (PRSM-22317)
Special characters in a Saved Trending Filter description now appear correctly in the UI. (PRSM-22259)
Using the Number of segments filter in SpeechMiner UI Reports no longer causes incorrect search results. (PRSM-22257)
When interactions are exported from SpeechMiner UI without audio files, the event is now written in the usereventstbl in the SQL table. (PRSM-22256)
When you drill down from the Trending page to the related words chart, the word NULL no longer appears in the Terms summary and tool tip in the Related Words pop-up. (PRSM-22194)
The Cluster Task toggle option now appears in the Cluster Task column. Previously, the option did not appear in the column and instead the term false appeared in the Cluster Task column. (PRSM-22121)
During the recognition process of some of the audio files the Emotion detection component now no longer throws an exception when computing the pitch. As a result, the audio files no longer fail the recognition process and appear in the Search Results list. (PRSM-22094)
When selecting the web language for the UI, Cantonese now appears in in SMConfig > Sites & Machines > Properties as Cantonese. Previously, Cantonese appeared as Cantonese - Hong Kong. (PRSM-22081)
In SMConfig > Sites & Machines > Language Selection the name Netherlands is now spelled correctly. (PRSM-22080)
The headings in the table in the Agent Comparison by Segment report are now fully visible. (PRSM-22078)
When working with Internet Explorer the user can now re-login after the session has expired. (PRSM-22068)
Report results are now accurate when more than one metadata value for the same metadata filter is configured. (PRSM-22065)
Numbers at the end of a recording (that is, at the end of a channel) are now redacted. (PRSM-22059)
When a comma is entered in a Quality Management Free Form field, it now appears as it should in the exported evaluation .csv file. (PRSM-21896)
When you create or edit an Evaluation and you clear the values in the Segments and Duration filters in the Interaction tab (without clicking the Reset button), the previous segment and duration values no longer appear after you click Search. (PRSM-21876)
When you click the Percentage column or bar to drill down in the Predictive Elements report, interactions are now listed according to the selected category and Target Category. (PRSM-21874)
When you select to Drill Down in the Category Bubble Chart report, the results associated with the Bubble category and the X Axis or Y Axis are now displayed. (PRSM-21873)
Copying the Permalink link from Google Chrome and pasting the link in Internet Explorer 11 no longer results in a blank page. (PRSM-21847)
Explore > Search results do now accurately reflect the Segment and Duration filter configurations. (PRSM-21846)
An irrelevant message no longer appears after you select to create a new evaluation in the Evaluation Manager page. (PRSM-21812)
The system does now creates Evaluation Sessions for evaluations that were created with the following Interaction Criteria:
- Agent = Unknown
- A specific Interaction ID that belongs to an interaction whose agent is unknown. (PRSM-21790)
Saved reports are no longer missing from the database. (PRSM-21742)
After the Search Filter is run, the Metadata filter displays the display name. Previously, after the Search Filter was run, the Metadata filter displayed the field name instead of the display name. (PRSM-21658)
When searching for interactions all terms added to the Terms & Topics field are now highlighted in the transcript. Previously, when searching for interactions and two or more terms were added to Terms & Topics field, only the last term that was added was highlighted in the transcript. (PRSM-21651)
An error no longer appears when you click a bubble in a Custom Exploration chart. (PRSM-21276)
Upper and lowercase letters now appear correctly in SMART Categorization and interactions are now categorized correctly. (PRSM-21057)
With the introduction Elasticsearch (as of 8.5.511), Remote Search is no longer in use. (PRSM-20541)
When the following characters are entered in the Search Filter > Comments field and a search is run, the search is now performed and an error no longer occurs in the Ulogger: @ \ ! \ ? \ . \ * \ # \ $. (PRSM-19569)
When Elasticsearch or the Indexer is down, the Platform no longer prints the same error numerous times to the Event Viewer. (PRSM-21786)
Special characters (for example, Japanese letters), now appear clearly in reports. (PRSM-16505)
Measures have been taken to improve the prevention of potential security threats to the web application. (PRSM-21812, PRSM-23212, PRSM-22579, PRSM-22578, PRSM-22577, PRSM-22576, PRSM-23087, PRSM-23059, PRSM-22985, PRSM-22920, PRSM-22919)
Upgrade Notes
To upgrade to release 8.5.512, refer to the SpeechMiner 8.5.x Upgrade Guide. .
