8.5.400.85
Speech and Text Analytics Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 04/15/15 | General | X |
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What's New
This release contains the following new features and enhancements:
- Media Player: When you play back an interaction the Media Player can be resized when a Screen Recording is attached to the interaction. In the QM Evaluation Session, the Media Player can be opened in a separate window.
- Localization of new languages: User Interface localization was added for the following languages:
- German
- Brazilian Portuguese
- Japanese
- Italian
- Catalan
- Mandarin
- European French
- Related Words: When you view the transcript of an interaction, you can use the Related Words option to graphically show which terms are commonly found within the same or similar term clusters as a selected term and how frequently the terms are found together in the cluster.
- Search by ID: You can filter an interaction search query according to the interaction's ID.
- Show/Hide Search Filter: You can now select to show or hide the SpeechMiner Search filter in the Edit Reports page and in Coaching Sessions.
- SpeechMiner Command Line Configuration: SpeechMiner can now be configured using the command line.
- Transcript - Comments and Events display: With a new Comments and Events panel, you can now view and edit a list of all the comments and events associated with the transcript you selected to view.
- Playback speed: When you play back an interaction you can now select the playback speed. 1.0 is the default normal speed and every number above is faster. For example, 2.0 is twice as fast as the normal speed.
- Column selections: Column selections are now saved per user profile. The columns you select to view in a SpeechMiner grid are displayed until you select the Reset to defaults option. "Reset to defaults", resets the grid to display the default column layout.
Resolved Issues
This release contains the following resolved issues:
Purging audio interactions from the SpeechMiner UI or with GIR archiving may fail if not all the platform services are running. (PRSM-14304)
If this occurs the following message will appear in the purgeTbl table under the serviceErrorMessage column:
System was not changed to idle after waiting 5 minutes.
To fix this issue, edit the sp_runPurgeTaskService stored procedure by removing the following lines:
-- if the system is not idle after waiting the configured time - raise an error
if (@nRunning > 0)
BEGIN
declare @errorMsg as varchar(1000)
set @errorMsg = 'System was not changed to idle after waiting ' + cast(@waitTimeSeconds/60 as varchar(10)) + ' minutes'
RAISERROR (@errorMsg, 11, -1) -- sevirity 11 or above will make the code to jump to the catch block
END
Interaction Receiver now supports systems without RCS. Audio files will be saved in the SpeechMiner Store folders. (PRSM-13838)
An unnecessary scroll bar no longer appears when running the Coaching Summary report from the Coaching sessions page. (PRSM-11507)
The data links for the following information in the SMART Topic Edit screen now function as expected: (PRSM-11442) - Events Count - Audits: TP / FP / SFP (PRSM-13838)
Integrated Windows Authentication is now supported in the 8.5.400.85 release. (PRSM-11524)
Exporting events from the Events Grid are now supported. Such events were not supported in the 8.5.2 release. (PRSM-10458)
When opening a Coaching session with setup mode on Internet Explorer 10, the 'Sys is undefined' error popup no longer appears. Previously, the error appeared and after closing the popup everything functions as expected. (PRSM-11704)
Performance counters are now created when using Windows credentials to log into SMConfig. Previously, they were not created when using Windows credentials to log into SMConfig. (PRSM-13870)
The Explore button was returned to the Actions menu in the 8.5.4 release. The option was not available in the 8.5.3 release. (PRSM-11009)
Different playback speeds are now supported by the Media Player. (PRSM-11451)
When Interaction Receiver simultaneously processes more than one metadata request for the same interaction, it now returns 215 success responses to the Recording Processor. Previously, it returned 500 error responses. (PRSM-13316)
Machines dedicated for Interaction Receiver appear in the SMConfig > Sites & Machines > Machines & Tasks list. Previously, the same machine did not appear in this location. (PRSM-13696)
The Status and Type columns are now sorted according to the user's language. Previously, these columns were sorted according to the English language. (PRSM-12800)
Role IDs do not conflict with the QM Manager role. Previously, a query was required to avoid conflicts. (PRSM-13209)
The new QM manager role now exists in upgraded databases. Previously, to add a QM Manager role you were required to run a query after running SMUpgrade. (PRSM-13198)
Searching for numerous topics simultaneously does not hinder the search process and QM design pages. Previously, such a large search hindered the search process. (PRSM-12842)
The Audit (FP and SFP) colors are now correct. FP is red and SPF is purple. Previously, FP was purple and SPF was red. (PRSM-13260)
The auditing time in the Event grid is the user's local time. Previously, this time was incorrect (it was not the user's local time). (PRSM-13055)
Deleting a user does not affect the sessions he created. Previously, when User-A was deleted after he/she created an Evaluation Session for User-B, the Evaluation Sessions grid was empty when User-B logged in. (PRSM-12673)
The N/A option is no longer enabled when making a Yes/No question a required question. (PRSM-12845)
Pressing Enter after entering a value in the Paging text box opens the requested page. Previously, this action was not associated with moving to a specific page. (PRSM-12839)
When a Performance Profile report is created, the last column heading in the table is not cut. Previously, this column heading title was cut. (PRSM-12856)
A Report email will not be sent without a subject. Previously, the Report email may have been sent without a subject. (PRSM-12855)
Report data is visible in the Evaluation Summary report details. Previously, some of the data was not visible. (PRSM-12852)
When previewing a Quality Management form it is now not possible to select answers. (PRSM-12835)
The menu bar no longer disappears when you navigate with the mouse wheel downwards in the screen. (PRSM-12831)
Page numbers appear in the page navigation text box. Previously, incorrect values may have appeared in the page navigation text box instead of page numbers. (PRSM-12748)
The Evaluations Manager columns selection is saved when you change the selected columns. Previously, such a change was not saved in the application. (PRSM-12865)
Names are visible in the Evaluation Manager's Name column. Previously, the names were cut. (PRSM-12760)
A user given the Show Page permission for the Evaluation Manager Page can now view evaluations. Previously, the evaluations were not visible. (PRSM-12695)
The Related Words feature is now supported. (PRSM-11621) (PRSM-11011)
When you add more than one note to a Coaching Session action item, the Save and Cancel buttons are now positioned correctly. Previously, the buttons were positioned incorrectly. (PRSM-12675)
When selected QM permissions affect a user's options. Previously, a number of QM permissions did not affect a user's options when they were selected. (PRSM-12616)
An Event search criteria is saved as an Event search criterion. Previously, it was saved as an Interaction search criterion. (PRSM-12632)
When the Media Player is paused, the player's scroll bar now functions properly. (PRSM-12743)
Playback of multi-segment/multi-agent calls will not fail if screen recording is not enabled on all segments/agents. Previously, playback of multi-segment/multi-agent calls would fail if screen recording was not enabled on all segments/agents. (PRSM-11732)
Column configuration for each of the Quality Management grids is now saved per user profile or session. (PRSM-12557)
Text captions are aligned correctly when working with the Schedule Report feature in an Internet Explorer 10 environment. Previously, the alignment was not accurate. (PRSM-11920)
When searching for a category in the Categories & Programs section of the Search Filters window, you cannot find and select categories for which you do not have permissions. Previously, you could find and select without permissions. (PRSM-11764)
Search Filter parameters show the number of options selected. Previously, some showed one fewer than what was selected. (PRSM-11672)
The Search option in the Add To Coaching Session now returns relevant results when searching for numbers. (PRSM-11486)
The browser authentication message no longer appears when different web applications are installed on the same server and the default IIS configuration is changed. (PRSM-11914)
The Cross Talk event icon appears in the Player display. Previously, the icon was missing from the display. (PRSM-11392)
When you edit or create a Coaching Session an email is sent to the selected Trainee(s) with the content of the coaching session note. Previously, this content was not included in the email. (PRSM-11236)
If a Coaching session is created from the Player or through Batch Actions, an email specifying that the session was created now contains the correct session type. Previously, the email contained the wrong session type. (PRSM-11717)
When viewing a text interaction from the Coaching Session page, the Viewed Interactions count is now updated. Previously, the count was incorrect. (PRSM-11721)
The title row of the Reports call list is now lined up with the tables columns. In addition, you can now change the column widths. Such an action no longer causes additional disproportions. (PRSM-11362)
When a topic is given a long topic name, the name is no longer cut when displayed. (PRSM-11340)
Filtering the Recently QAed widget according to the last X amount of hours will now produce results for the same amount of hours. (PRSM-11695)
The Find field in the User Actions > User list filters the data according to the name displayed in the UI. Previously, it filtered the data according to the Username (not displayed in the UI). (PRSM-11693)
When working with Explorer, the content in the Permalink window is within the window's border. Previously, the content overflowed from the window border. (PRSM-11320)
When a build number includes three digits (for example, 8.5.103), all the digits appear in the SMConfig Login screen. Previously, the third digit did not appear. (PRSM-10770)
In the web interface, in the Monitor System page, the interaction statistics include all interaction types. Previously, the statistics only included data for audio interactions. (PRSM-9755)
The Playback Speed option in the SMConfig Audio panel was removed since it is no longer required. (PRSM-13549)
An error no longer appears when you delete a category in SMART. The SMART category is now successfully deleted. (PRSM-13205)
When a search filter is configured:
- The Speaker Parameter list is no longer empty.
- The Interaction Types and Languages parameters now contain correct data.
(PRSM-11576)
The Metadata Frequency report now returns information for text interactions. (PRSM-13477)
The Topic Analysis - Trend report now returns information for text interactions. (PRSM-13478)
Upgrade Notes
To upgrade to release 8.5.400, refer to the SpeechMiner 8.5.x Upgrade Guide.