8.5.510.35
Speech and Text Analytics Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 11/22/20 | Hot Fix | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
There is now a configurable retry mechanism when loading persons and roles from the configuration server. The retry mechanism is configured using the LoadRolesRetry field (default value 3) in the configServer table. (PRSM-27303)
There is now a timeout for configuration server operations. The configuration server operations timeout is configured using the ConfigSrvrTimeout field (default 30 seconds) in the configServer table. (PRSM-27263)
A deactivated time based report no longer continues to send reports. Previously, the deactivated time based report sometimes continued to send reports. (PRSM-27229)
When the database is unavailable due to network connectivity or other database server problems, the application throws a valid message (for example,SQL connectivity error) in the ULogger. Previously, the application threw an invalid message. (PRSM-27207)
Report results are now accurate when more than one metadata value for the same metadata filter is configured. (PRSM-27193)
When generating a report with multiple metadata filters, an unhandled exception is no longer thrown. (PRSM-26970)
When you save a report that includes a metadata filter, the selected metadata filter is now saved with the report. Previously, the metadata filter was not saved with the report. (PRSM-26969)
SMConfig now includes a validation that ensures that the index and backup folders are not on the same computer. (PRSM-26967)
The maximum number of roles that can be granted to a user has been increased (PRSM-26966)
All topics with a high confidence level are now highlighted in the interaction transcription. Previously, not all such topics were highlighted (PRSM-26937)
When creating/editing an Ad-Hoc Evaluation, you can now select Required Forms. Previously, the Required Forms were not available. (PRSM-26936)
A new permission named Edit All Evaluations was added to the system. Administrators can now review evaluations associated with all users. (PRSM-26629)
SpeechMiner Auditing now includes the following events: Create, Delete, Save, Export, Complete, Archive, Cycle Interactions. (PRSM-26626)
The lower part of the Evaluation Summary report now displays one value for each session per user. Previously, the Evaluation Summary report displayed the session per user value twice. (PRSM-26408)
Non-segmented interactions can now be exported from SpeechMiner UI. Previously, they could not be exported. (PRSM-26377)
Failed logins no longer occur due to a failed connection to the Configuration Server. (PRSM-26327)
When working with Exploration an error no longer occurs when a bulk clustering task is imported. (PRSM-26179)
When an Evaluator completes an evaluation session and notifies the agent, the agent receives an Action Item. Without appropriate permissions, the agent can no longer see the evaluation session score. Previously, the agent was able to see the evaluation session score. (PRSM-26096)
Business alert emails are sent to the recipient when the recipient is a Genesys user. (PRSM-25952)
Upgrade Notes
To upgrade to release 8.5.510, refer to the SpeechMiner 8.5.x Upgrade Guide.